Rick U.'s Linkedin Analytics

I am an accomplished FinTech VP and service delivery professional with extensive experience leading IT functions, including Strategic Project Delivery, Shared Services and Service Desk Operations for large corporates and independent businesses. One of my key success factors is the ability to build, lead and develop high-performing teams of 550+ and establish actionable solutions, achieve goals and optimise organisational returns. Critical areas of my experience include developing and implementing a clear vision and executing strategic roadmaps that promote positive organisational change, including outsource/offshore and insource/onshore operations with accountability for full lifecycle execution of contracts of up to $50M USD. In my recent position as VP Global Service & Support (GSS) – APAC, I provided the executive strategic direction to the team and the business, ensuring operational excellence and efficiency, developing tactics and implementing team goals that aligned with client requirements and company objectives. Key expertise includes: 🔹 Delivering Strategic Roadmaps 🔹 Business Transformation 🔹 Service Management 🔹 Operational Excellence 🔹 Customer Service Excellence 🔹 Change Management 🔹Stakeholder Management 🔹 Strategic Project Delivery 🔹 Shared Services 🔹 Risk Management 🔹Acquisition Integration 🔹 FinTech Some of my successes: ♦ Led a regional level 1 and 2 technical team of 30 FTE based in Singapore, Kuala Lumpur and Hong Kong, achieving all internal SLA, KPI and customer satisfaction targets ♦ Delivered 30% improvement in workplace productivity post global deployment of MS OS365 collaboration tools across the region by providing training and implementation support in the environment that drove user adoption ♦ Reduced IT request-related service desk interactions by up to 30%, which helped to drive regional awareness of the self-help portal ♦ Provided a 24x7x365 global IT support desk with over 70,000 contacts per month via phone, email and online chat in 22 languages with a total annual contract value of $50M ♦ Led and managed the transition of IT service desk support, tools, business process artefacts and personnel from 6 HP-operated outsourced locations to 3 new General Motors facilities in the US, Europe and Latin America ♦ Achieved 93% internal redeployment rate for up to 200 FTE in Malaysia for employees directly impacted by the GM IT insource, saving GM $millions in severance payments and retaining top talent within HP Malaysia Please feel free to reach out to me directly on [email protected]