Ridhi Joshi

7-Eleven

•	Designed the user interface (UI) for autonomous vehicle delivery for the store app and launched robot delivery for select 7-Eleven stores in the Los Angeles area, increasing sales by 5%. 
•	Re-designed the checkout UI for the store app to minimize the number of missing and incorrect items, saving $22M in refunds.
•	Launched the student Gold Pass subscription for 7Now delivery for iOS and Android platforms, growing 7-Eleven’s student user segment by 10%. 
•	Improved customer fuel loyalty by launching the price lock feature that enables customers to lock the lowest fuel price and pay for fuel using the 7Rewards mobile app.
•	Led the product discovery and defined the product vision, strategy, and product roadmap for the store and consumer mobile apps.

Digital Product Manager

Internet Brands

•	Led an engineering and design team of 5+ for doityourself, a home improvement website, helping 1.2 million people to remodel and renovate their homes.
•	Collaborated with engineering, UX design and analytics team to drive the product roadmap for the customer lifecycle.
•	Used data-driven analysis to identify key improvements and gaps in the home vertical websites and improved the website performance by 20%.
•	Collaborated with cross-functional teams to bridge the gap between business and technology and convert business use cases to technical requirements.
•	Launched the iOS and Android apps for Model Mayhem, helping models and photographers build a strong community and find their next gig.
•	Ran A/B tests and experimentation to launch successful features, improving the clickthrough rate (CTR) by 15%.
•	Gathered user requirements, defined KPIs and led the sprint planning to successfully move projects from inception to launch.

Technical Product Manager

Overlly

•	Created Product Requirements Document (PRD) to communicate Overlly’s product vision and strategy with the internal and external stakeholders.
•	Led the user research by creating surveys and interviewing the primary stakeholders to identify customer needs and pain points.
•	Improved product launch time by 30% by prioritizing the features and grooming the product backlog.
•	Converted business requirements to user stories and improved the quality of product by 60% by performing User Acceptance Testing (UAT).
•	Conducted competitive analysis of Overlly’s competitors in the health and fitness industry and created a pricing strategy to increase revenue by 10%.

Product Manager

University of Washington

Graduate Teaching Assistant

Hoylu

•	Ran user research to identify user pain points. Re-designed onboarding flow, improving conversion rate of onboarding by 30%.
•	Collaborated with customers to build out new pages, research, case studies, quotes and other content.
•	Conducted competitive research and came up with the competitive strategy to integrate LMS tools such as Canvas with Hoylu SaaS application for education vertical. Thus, increasing revenue by 25%.
•	Managed the product backlog by structuring the product backlog, choosing sprint goals and ensuring clarity, testability and feasibility.
•	Created user personas and developed product roadmaps, defining the touchpoints to improve the user experience by 15%.
•	Performed A/B testing on the website to understand user behavior and validate product decisions. Hence, improving decision making by 10%.

OnMobile Global Limited

•	Identified and created product requirements, drafted tickets and performed testing to confirm developed features meet success criteria.
•	Collaborated with developers to ensure pixel perfect execution across all project deliverables.
•	Developed the automation framework for mobile app testing using Appium and Java, improving the test coverage by 90%.
•	Identified the exit criteria and performed User Acceptable Testing (UAT) to ensure high quality of the product before deployment.
•	Met with stakeholders to gather requirements, convert requirements into development tickets, organize and prioritize tickets for development team.
•	Created Sprint plan, tested the developed features against the requirements and submitted feedback to developers.

Associate Product Manager

Cisco Spaces

•	Implemented the location finder using Swift programming for a data recovery iOS application.
•	Performed detailed and thorough analysis of requirements and helped identify requirement gaps and errors that reduced estimated development time by 50%.
•	Led an automation testing team to automate and improve the quality of a food delivery mobile application leveraged by 18.41 million users.
•      Automated complete website using Selenium WebDriver and Java, improving the test coverage by 60%.

Software Engineer

• Responsible for setting up the CppUnit framework.
• Performed unit testing of the source code using test runner in CPPUnit framework.
• Created a simple COM server in C++.
• Developed the code for ABB's field bus protocol, making extensive use of the OOP concepts.

Software Engineer Intern

Product Manager | University Of Washington alum

I am a customer focused Product Manager(PM) with experience in both enterprise (B2B) and direct to consumer applications. I am curious, analytical and passionate about building great products that make a positive difference in people's lives. Data-driven and UX focused. Experienced in leading design, development and QA teams and launching successful products in market. Passionate about solving user problems. 

Key areas of expertise include:

Agile Product Management
User Research and Discovery
Product Roadmap development
Product Strategy
Project and Program Management
Product Ownership
Product Innovation
Customer Empathy
Team building

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