Oracle

•	Delivered Oracle solutions(Oracle Could Infrastructure, PaaS, IaaS) to meet client business initiatives.
•	Successfully led teams, being accountable for delivery within budget and plan and drove implementation by providing motivation and direction.
•	Created and managed an overall project plan (including budget, structure, schedule, and staffing needs) for one or more Oracle engagements.
•	Supported extensions/expansions through successful Delivery.
•	Established strong, lasting and collaborative relationships with the Oracle Sales Management and the larger LoB teams to ensure the success of Oracle ANZ Consulting.
•	Assisted in the bid management process for clients/prospects.
•	Ensured success of each delivery engagement both financially and from a customer satisfaction viewpoint.
•	Managed issues between Oracle and customers to achieve positive outcome.

Consulting Project Manager

Westpac Institutional Bank

•	Proactively lead and managed project activities that deliver business and/or technology solutions, enabling Westpac to achieve its strategic goals, business benefits and outcomes.
•	Performed tasks within the boundaries of a project or program that can be performed from a 
        diverse range of perspectives including Waterfall, Agile, Information Technology and/or business process management.
•	Managed multiple Stakeholder and facilitated meeting and managed high revenue projects. 
•	Understood the objectives (asking further information) to interpret deliverables.
•	Delivered amazing customer experience to roll out digital online payment solutions and received appreciation.
•	Developed, designed and implemented software products and or solutions.
•	Developed system specifications and interfaces for complex customer solutions, whilst working closely with an Implementation Solutions Lead or Implementation Project Manager
•	Worked as the hands on Technical BA/Project Manager.
•	Worked and delivered multiple tasks simultaneously with exceptional organisational and time management skills.
•	Lead the implementation and the technical development of standalone product implementations and change requests.
•	Implemented solutions of various payment messaging formats like SWIFT ISO, ABA, MT103, MT101 and scoping customization of the Cash management message formats like CAMT053, SAP Multicash, BRS etc.
•	Implemented web hosted service to offer secure online payments using credit cards and bank accounts.
•	Implemented new and evolving REST API technology based banking solutions.
•	Participated in consultative scoping workshops and presales activities.
•	Documented/Updated the Centralised Knowledge Repository to enable streamline knowledge transition among the teams using Confluence.
•	Compliant with regular Implementation Project Progress update on centralised tool, JIRA.

Senior Technical Project Manager

NCR Corporation

•	Provided level 2 support of Retalix software applications for retailers, wholesalers and distributors of fast-moving consumer goods, mainly in the grocery, convenience store, fuel and foodservice industry giants like Woolworths, BIGW, BWS, DanMurphy, Caltex, Masters.
•	Adhered to NCR/Retalix Policies and Methodologies and those of the customer.
•	Gathered in depth understanding of the Retalix IT POS based on OpenEdge/ Progres Database environment, EFTPOS systems, Virtual VMWare Servers, Windows Server and Dell Server / Workstation Infrastructure.
•	Supported 2,500+ stores across 7 divisions (Supermarkets, PEL NZ, BIGW, Dan Murphy’s, Caltex Petrol, Masters and BWS).
•	Created Workaround Solutions for the Business while raising concerns to Problem Management team .
•	Monitored Service Request System (SRS)/ ServiceWoW incident management queue and complete investigation and diagnosis (including resolution where possible) as per defined SLA.
•	Analyzed P1 & P2 incidents on priority to identify service restoration actions to be taken to restore service to customers.
•	Supported Disaster Recovery and Backup Processes using IBM Tivoli Storage Manager.
•	Edited and deployed BigW POS Advertising package from third party vendor using Tivoli Software Package Editor and Tivoli Software Distribution.
•	Detected possible Problems and performed root cause analysis and Created problem records which is then assigned to the Problem Management team for them to raise Problem records.
•	Participated in audit activities and calls related to the Incident Management process.
•	Kept affected business stakeholders informed about progress on issues and resolutions.

Level 2 Support Engineer

VISA Inc.

•	Supported multiple VISA applications that includes VIM (VISA Information Management), VISA Online and Batch Process, VPA (VISA Payable Accounts), CCDRi (Corporate Card Data Repository Integration). 
•	Gathered in-depth understanding of Back Office Payment Transaction Processing that involves Authorization, Settlement, Reconciliation.
•	Supported & Monitored all VISA commercial card transactions for regions that includes US, APCEMEA, EU & LAC in the IBM DB2 Database Application supported on Linux Platforms.
•	Increased client satisfaction by working on request and completing them within SLA using the ServiceNow.
•	Performed Knowledge Transition to peer resources on functional process of VISA payments.
•	Supported & Monitored VISA Payable Automation which is an in-flight payment mode application on IBM DB2 Database Application supported on HP-Unix & Linux Platforms used generally to perform business across industries. 
•	Supported & Monitored on Enriched Data Delivery to subscribed endpoints using the VISA Online Application.
•	Prepared client reports to represent the Success Rate of the transactions going through the VISANET application using Microsoft Excel and Microsoft PowerPoint.

Associate System Analyst

Accenture

•	Analysed bugs in production and prioritized for enhancements, created work plan and validation plans for code releases in multiple environments. 
•	Prepared client reports & statistics and Trained newly joined freshers on Project foundation. Team administration, to deliver support for the newly designed Supply Chain applications for the merged business entities, preparing dashboard for Organization reporting.
•	Increased skills & proficiencies of the team by conducting knowledge transition sessions. 
•	Performed on-shore(Argentina) Knowledge transition and team development. 
•	Stabilized newly implemented Supply Chain application based on Oracle Database and the CISCO TIDAL Enterprise Scheduler. 
•	Delivered Quality deliverables within stringent time frames in a high pressure work environment.
•	Supported multiple applications and identified & reduced manual effort by implementing time & cost saving automations using Oracle PL/SQL Procedures/Functions and UNIX Shell Scripts.
•	Interacted with the client for gathering requirements and perform feasibility studies to provide estimates in terms of Work Effort Hours.
•	Co-ordinated & Delegated analysis & resolution of defects, and design & development of code enhancements.
•	Involved in Testing (Unit, Performance & UAT) before code deployment to the production environment.
•	Involved in Release management, Code Deployments and Post release support and maintenance as a part of the Environment Management team.
•	Collaborated & planed with the client for code fixes, enhancements & automation items with an intention of Continuous Application Improvement.
•	Co-ordinated with Business end users to identify and set up requirements for data transfers, environments & service activations.
•	Prepared, tracked and monitored the Implementation Plan, Schedule & Activity list to avoid last moment post production release issues.

Senior Software Engineer

•	Transitioned from ROSCO (old application) to SCORE (new application). Supported transition of the system and worked towards resolution of new challenges and issues.
•	Performed ROSCO Data cleansing and preparing data for migration across Oracle Database Application.
•	Learned newly transitioned Supply Chain application of the merged entity. 
•	Prepared and reviewed Process Runbooks and updated the same with issues and resolutions in the SharePoint.
•	Supported the team member in designing, analysis of defects and new developments in the Oracle Database Application.
•	Developed the code for new automations using Oracle PL/SQL Procedures/Functions and UNIX Shell Scripts.
•	Worked on Pre-migration code reviews & walkthroughs, Code deployments, provided post-release support by validating (fixed) & identifying production defects as a part of the Environment Management Team.
•	Mentored fellow new joiners.

Software Engineer

•	In a development environment, I worked on Development and Testing and to gain functional expertise, learn new applications, meet client requirements and deliverables.
•	Understood Business Functionality working on the TIA application.
•	Performed Requirement Gathering from daily calls with BAs.
•	Documented Functional & Technical Design Documents.
•	Developed of Interface Modules using Oracle Pl/Sql.
•	Performed Code check-in in Clear Quest.
•	Tested multiple interface modules.
•	Worked in a production support environment to provide end to end Supply Chain Support and gained functional expertise, learnt new applications, client rapport building. Monitored jobs in UNIX servers.
•	Monitored/ Supported Supply Chain jobs across UNIX servers.
•	Support Order processing through ROSCO Scheduler.
•	Analysed & Fixed fallouts in the Oracle Database Application.
•	Analysed and resolved Incident/ Problem Ticket using BMC Remedy & Nimsoft ticketing tools.
•	Supported GIS B2B processes using the IBM Sterling Integrator.
•	Provided support for online applications.
•	Monitored as a whole application health using monitoring tools like Foglight, PA.

Associate Software Engineer

I am a Consulting Project Manager currently based in Sydney, Australia. I have over 13 years of global IT experience working in various technology-based IT roles that span across application development, application support and automation, technical solution design, implementation and project management. 

My current focus is managing projects delivery for Oracle solutions(Oracle Could Infrastructure, PaaS, IaaS, upgrades, migrations, EBS integrations, ERP integrations, HCM), establish strong, lasting and collaborative relationships and support extensions/expansions as well as seek customer advocacy through successful Delivery.

Prior to joining Oracle, I was a Senior Technical Project Manager/Implementation Tech Lead at Westpac, implementing Accounts Payables, Accounts Receivables, Payroll and REST API based solutions with Westpac transactional banking Products for new and existing high value corporate, institutional and government customers.

I am experienced in application support, automation and statistical business reporting that involved in-depth understanding of business applications across Supply Chain, Retail industries and providing operational BAU support. I am also experienced in coordinating, managing and leading team through various application developments, testing, monitoring and maintenance support activities.

I hold hands-on technical knowledge in Oracle SQL, Pl/Sql, UNIX, Progres Db, RDBMS, MSSql, IBM DB2, Windows/Linux/Unix platforms, Environment Management, Atlassian products (JIRA, Confluence).

I like to treat people with respect and enjoy helping people and sharing knowledge.

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