Rifa Shaikh's Linkedin Analytics

Highly skilled and results-driven professional with a profound understanding of customer success concepts and Software as a Service (SaaS). Proven track record of owning overall customer relationships and driving customer success. Adept at managing customer life cycle and account management, from sales handover to deployment, with a focus on increasing adoption, ensuring retention, and delivering utmost satisfaction. Experienced in coordinating between cross-functional teams, managing escalations, and engaging stakeholders to achieve exceptional outcomes. Skilled in providing strategic insights and best practices to drive user behavior and product adoption. Accomplished in identifying revenue growth opportunities and driving cross-sell and upsells.