Sodexo

Office Supervisor

PSCS E-Business

• Devise operational strategies and objectives to ensure the organisation meets its goals and operates 
successfully.
• Prepared projects reports and presentation which benefits internal and external stakeholders.
• Planning and implementation to acquire new accounts and client retentions.
• Ensured timely and accurate entry and maintenance of project data.
• Dealt with customer queries and handled communication with them.
• Supervise and direct financial budgets; personnel and operations.
• Keep track and meet company goals for achieving quarterly and yearly financial targets.
• Quality check of IT projects before final delivery.
• Provide a strategic, efficient and flexible procurement service which deliver optimum value for money, 
cost savings and best quality of service.
• Coordinated and motivated the resources necessary to deliver the projects within time and budget 
constraints.
• Proactively identified project risk areas, sharing with internal project team and developing contingency 
plans.
• Lead the initiation, planning, execution, monitoring, controlling and closure of the projects.
• Actively involved in contract and invoice management and amendments as per company policy.
• Regularly verified client contracts to check if the team is following the requisites.
• Met company goals on employee retention and new recruitments.

Senior PMO (Project Management)

Tata Consultancy Services

Quality Analyst for Aviation Domain (Market - North America)
PMO for Hospitality, Travel and Logistic Domain (Market - Europe and North America) 
PMO for Insurance Domain (Market - Domestic)

•	Research data Analyse and gave professional presentations highlighting finds and recommended optimizations. 
•	Provide reports and conclusions to higher management using analytical thinking which is crucial to take appropriate decisions.
•	Serve as a single point of contact between more than 25 Account Manager and Business Unit Head for financial, recruitment, expenditure and sales needs. 
•	Collect, Organize and Model data using MS Office.
•	Conduct and lead team meetings to keep track and motivate team performance.
•	Assess operation systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
•	Regularly verified contracts to check if the team is following the requisites.
•	Coordinate with sales team to acquire new accounts and retain existing customers in the domain.
•	Keep track and meet company goals for achieving quarterly and yearly financial targets.
•	Maintain company budget on travel and other expenses.
•	Represent various aspects of the process to internal stakeholders.
•	Met company goals on employee retention and new recruitments.
•	Create and update company process procedure manuals.
•	Dealt with customer queries and handled communication with them.
•	Provided training to new joiners.

Project Management Office Specialist

Zero Octa

Worked as Quality Analyst for aviation domain.

•	Approach each problem with analytical strategies to quickly resolve concerns. Prepare working papers, reports and supporting documentation for audit findings.
•	Audited ticketing fare and issued memos to travel agents for underpaid ticket fare.
•	Review and analyse disputes raised by travel agents to objectively assess situations.
•	Prepare written opinions or decisions regarding cases.
•	Actively listen to customer’s requests, confirming full understanding before addressing concerns.
•	Prepare monthly and quarterly dispute reports for clients (Airlines).
•	Handle customer dispute and communicate with them.
•	Quality checked work of the junior team before client submission.

Quality Analyst

Expertise in developing and implementing strategic plans. 
Throughout my career, I had applied a calculated and methodical approach to problem-solving. 
While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. 
Moreover, I am competent in organizational management and leadership with proficiency in decision-making and analytical thinking. 
With my project management knowledge and experience, I have expertise in carrying out the task (project) with step-by-step calculation and forecasting while also considering the risk involved and providing end-to-end solutions to the customer.

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