Andrew Rios, MSML's Linkedin Analytics

Andrew "Coach" Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks. Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value. Coach Rios enjoys coaching his son's youth Soccer and Football teams as well as getting lost in a good book and time at the beach with his family. Passionate CX Leader with Global experience in team building, customer and technical management, and creating cultures that deliver amazing customer experiences and business value. Global Customer Experience Support Operations Leader | Team Builder | Talent Cultivator | Beta Pro Specific expertise in Program Management, Product feedback (Voice of the Customer), managing global operations, technical support teams, customer success and leading challenging interfaces with BPO’s, partners, and customers. Core Strengths (SF 2.0): Relator, Futuristic, Restorative, Self-Assurance and Activator I enjoy close working relationships and understanding the strategic goals of others to collaborate and achieve them. I am a passionate pioneer who enjoys transforming possibilities into reality. I continually strive to enhance and upgrade the quality of the process and results. Bringing great energy and contagious excitement to projects, conversations and peers gives me great pride and satisfaction. Professional Personality: ENTP I am resourceful at solving new and challenging problems, viewing limitations as challenges to be overcome. I am adept at generating conceptual possibilities and then analyzing them strategically while encouraging the independence of others.