Power Tee

- Build, Maintain and update the HubSpot CRM system with accurate lead and customer information. 
- Import HubSpot lists and map companies and contacts via Geo Mapper. 
- Collaborate with the sales team to ensure seamless lead tracking, nurturing, and efficient handoffs. 
- Train, guide, support sales team on how to use HubSpot CRM effectively  
- Generate reports and analyze CRM data to gain insights into lead and customer behaviors
- Create, implement, and monitor email marketing campaigns to nurture leads,                               engage customers, and drive conversions.
- Design visually appealing email templates that align with our brand, ensuring effective communication of messages.
- Collaborate with the marketing & sales team to segment email lists 
- Develop and execute social media strategies across platforms like Facebook, Instagram, Twitter, LinkedIn and Tik Tok. 
- Plan, create and schedule social media posts.
- Monitor social media channels for comments, messages, and mentions, and respond in a timely and engaging manner.
- Utilize Canva and Figma to design eye-catching and on-brand visuals for various marketing materials, including social media graphics, banners, promotions, guides.
- Collaborate with marketing team to create compelling written content for blog posts, emails, and social media captions.
- Design marketing materials such as brochures, flyers, presentations, online flipbooks, product guides, manuals, HubSpot Guides for new employees etc. 
- Contribute to video editing projects, including assembling footage, adding effects, and ensuring final videos meet quality standards.
- Use video editing software (Microsoft Clipchamp) to enhance raw footage, create engaging narratives, and align videos with our brand's visual style.
- Participate in planning and executing video shoots, capturing footage, and ensuring the necessary equipment is set up correctly.

Marketing & Social Media Specialist

Tirana Cash & Carry 

Evaluated and managed social media platforms (Facebook, Instagram)
Built a social media presence by maintaining a solid online presence
Created and developed online marketing strategies that raised brand awareness and followers
Developed a social media strategy using ''Giveaway'' method and paid advertising to increase followers number from 300 to 1500 in one week.  
Designed daily content for social media: posts, stories, gifs, reels, quiz, videos, polls
Managed and maintained satisfied online community by responding to questions, comments, inbox, inquiries. delegating and solving issues. 
Created and designed monthly insights presentations on the progress of the company platforms

Social Media Manager

Big Market -Supermarket Chain 

Developed and implemented social media marketing strategies that raised brand awareness, generated leads, created trust and reliability. 
Curated and managed social media platforms (Facebook, Instagram, LinkedIn, Twitter, YouTube,) 
Grew organically Instagram page from 16K to 40K followers in two years
Designed daily content for social media platforms that increased engagement with 30% 
Managed and monitored social media advertising campaigns
Created, delivered and edited marketing materials and advertising campaigns
Managed and prioritized the company online community (responding to inbox questions, inquiries, comments) 
Communicated daily through telephone and emails with third parties and customers
Led and supported marketing team with projects, campaigns, events 
Organized and managed events sponsored and supported by Big Market (trade shows, fairs, workshops, festivals, lotteries, giveaways)
Collaborated with freelance photographers for photo shootings and product photography 
Evaluated and managed the company website 
Managed website online sales during the pandemic 
Wrote and designed monthly reports & presentations 
Led weekly and monthly mystery checks in 150 physical stores in all Albania 
Worked closely with other team members to create innovative brand social content

Marketing Specialist

Delta Group EU 

Sales Specialist

Open Doors

Managed and Coordinated the project ''Adversity can be formidable, a path of resilience''
Participated as a trainee in the project ''Adversity can be formidable, a path of resilience''
Participated in meetings, trainings, events, workshops as a representative of the organization
Managed and curated social media platforms such as Facebook and official webpage www.opendoors-albania.org
Documented every event and training through photography and videography
Supervised and coordinated events
Wrote weekly and monthly reports
Assisted and supported in Project Writing
Translated articles, documents, materials English - Albanian, Italian-Albanian.
Wrote monthly timesheet reports

Project Coordinator

Tring

Managed social media platforms (Facebook & Instagram) of Tring Tv & Botimet Living
Managed the official website https://botimetliving.al/
Wrote and edited marketing materials for the official website www.tring.al
Designed social media posts in coordination with the Design and Sales Department
Created content for social media platforms
Wrote and designed reports and presentations
Receiving and redirecting online orders through social media
Mystery check in Tring physical stores

Limitless

Customer Relationship Manager
Sales & Customer Service Representative
Promoted company products and services  
Handled administrative duties, including scheduling client meetings 
Maintained an accessible and organized database with client data 
Wrote weekly and monthly reports on product sales

CRM Manager

Here, to help your business go SOCIAL 📲 Digital Marketing Specialist | Social Media Manager | Communication & Marketing Graduate | 👩‍🎓

Highly skilled and experienced digital marketing specialist and social media manager with 7+ years of experience in digital marketing and sales.  Communication and Marketing professional, graduated from European University of Tirana. Highly skilled and experienced in Social Media Management, Community Management, Community building, Graphic Design, PR, Content Creation, Customer Service and Sales Management. Let's work together to drive business growth and reach your target audience effectively.

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