Wipro

At Wipro, as a Lead Pega Business Architect, I deliver critical digital transformation for Ford, streamlining customer engagement across 3200 dealerships. My role in the GXP (Guest Experience Platform) program is strategic, driving significant efficiencies and enhancing client relations, solidifying Wipro's position as a catalyst for innovation and Ford's success in the competitive automotive market.

Domain Architect

Virtusa

As Virtusa's PEGA Lead Business Architect, I played a critical role in Anthem's digital overhaul, introducing a customer-focused strategy that revamped their operational model. I led the deployment of Pega Customer Service 8.8, streamlining service delivery and enhancing CRM capabilities with AI and NLP innovations, directly boosting business efficiency and reinforcing Virtusa's commitment to transformative solutions that respond to client challenges.

PEGA Lead Business Architect (Client: Anthem)

In my role as a PEGA Lead Business Architect for AbbVie, I engineered an AI-driven PEGA sales automation solution, revolutionizing the pharma industry's interaction with healthcare professionals. My leadership not only propelled a 25% jump in sales productivity but also generated substantial revenue, marking a strategic achievement for both client and industry efficiency. My expertise in Agile, AI, and NLP delivered unmatched CRM enhancements, establishing a new standard in business process innovation.

PEGA Lead Business Architect (Client: AbbVie)

Pegasystems

At Pegasystems, my tenure as a PEGA Lead Business Architect involved offering high-level business and technical solutions to prestigious clients in finance and pharma, including JPMorgan Chase and Pfizer. Leading Agile sprints and design thinking workshops, I was pivotal in tailoring Pega solutions to complex client needs, resulting in consistently stellar project deliveries and nurturing the next generation of talent through mentorship. My strategic input drove business growth and operational excellence, showcasing my crucial role in maintaining Pegasystems’ standing as a provider of premier business optimization solutions.

PEGA Lead Business Architect

Siemens Healthineers

At Siemens Healthineers, my Business Analyst role was pivotal in the team's successful Oracle Sales Cloud implementation, leading to a 20% boost in sales productivity and a 10% revenue increase. My leadership in global workshops facilitated a collaborative, cross-functional approach to understanding and meeting software development needs, culminating in enhanced customer satisfaction and a more efficient sales process.

Business Analyst

SCOPE T&M

• Drove a 20% increase in productivity, reduced inventory costs by 15%, increased revenue by 25%, and improved customer and employee satisfaction through the implementation of new systems, expanded offerings, and development of strategies.
•	Gathered comprehensive business requirements and effectively translated them into technical and functional requirements for development teams, ensuring successful project outcomes.
•	Facilitated brainstorming sessions with cross-functional teams to identify potential opportunities and prevent recurring issues, resulting in improved customer satisfaction and cost savings.
•	Mentored and trained junior team members, supporting their development and enabling them to take on more responsibility.

The Singer Group, Inc.

•	Implemented EDI systems that increased revenue by 30% through improved automation and data exchange.
•	Collaborated closely with management to provide effective solutions for the purchasing department, integrating EDI and UPC processes to improve efficiency.
•	Delivered comprehensive functional specifications, design documents, and business process workflows to support the purchasing departments.
•	Successfully led the implementation of the purchasing workflow integration project, managing cross-functional teams and delivering the project within the deadline and under budget.

EDI Business Analyst

•	Conducted market research and implemented cost-effective strategies that resulted in a 20% increase in revenue and 25% improvement in customer satisfaction.
•	Achieved a 30% reduction in operational costs and 15% increase in productivity by leading internal procedure improvements and implementing new systems.
•	Managed CRM systems throughout the SDLC ensuring adherence to standards and best practices.

PEGA Architect with 10 years of success in AI-driven customer experience transformations. Now at Ford, crafting seamless sales and service journeys.

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