NHS England

Project Coordinator

Quality & Patient Safety Team Administrator

Berkeley Catering

Whilst in this role, I have achieved organic growth within my existing clients through suggestive selling and by ensuring that I grow my client base by delivering excellent customer service. I do this through a consultative approach, understanding their needs and offering solutions which I know we can deliver as a business. If I see an opportunity for a new idea, I will always get this signed off by the appropriate person, before making the suggestion to the client.

• Contributed to team success by completing jobs quickly and accurately.
• Sought out ways to go above and beyond job requirements.
• Resolved issues quickly to maintain productivity goals.
• Learned all required tasks quickly to maximise performance.
• Oversaw daily operations over 30 customer accounts.
• Worked directly with the kitchen to deliver the right menu for the client.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Supported the Client Service Manager in improving operations and resolving issues to deliver top-notch customer service.
• Ensured adherence to Legal regulations for continued company compliance.

Client Account Manager

Carphone Warehouse

• Monitored multiple databases to keep track of all company inventory.
• Worked closely with the branch manager to maintain optimum levels of communication for the effective and efficient completion of the daily needs of the business.
• Handled the day-to-day running of the store, ensuring high levels of productivity and customer service from my team.
• Carried out day-day-day customer ordering duties accurately and efficiently.
• Ensured adherence to legal regulations for continued company compliance.
• Supported the branch manager in improving operations and resolving issues to deliver top-notch customer service.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Assistant Manager

Neway International

• Providing weekly reports to Company Directors.
• Providing weekly updates and regular feedback on progress and customer opportunities.
• Utilising sales, business development, marketing and networking techniques to attract business from different companies.
• Working closely with other departments, in particular Recruitment and Accounts.
• Managed day-to-day client liaisons, enabling smooth-running of schedules and payroll to tight deadlines.
• Ensured diligent new starter and leaver processes, maintaining continued legal compliance.
• Maximised team knowledge and productivity by effectively training, monitoring and directing employees in best practices and regulatory protocols.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Oversaw daily operations over 26 customer accounts with a combined annual turnover of over £500,000, and margin of £130,000.
• Grew client base through continued levels of outstanding service, such as regular client visits and a consultative approach.
• Delivered and exceeded monthly targets and KPIs on a regular basis.

Recruitment Consultant

Carluccio's

• Abided by company standards in terms of portion and serving sizes.
• Plated completed foods paying special attention to overall presentation and necessary garnishes.
• Managed food usage by first in, first out rule to adhere to expiration dates.
• Removed expired food and beverages from kitchen and stockroom.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
• Maintained and cleaned all kitchen appliances including grill, stove and oven.
• Ensured personnel safety, kitchen sanitation and proper food handling or storage.

Waitress / Chef De Partie

TEVA Hungary

• Drove business development by cultivating strong supplier relationships.
• Trained in negotiations and time management.
• Collected customer and market feedback and reported information to company leadership.
• Resolved customer complaints regarding sales and service.
• Assisted marketing department in optimising strategic initiatives.

Junior Sales Manager

I am extremely organised, and very structured in my work. Administrative roles require a certain amount of foresight and attention to detail of which I have both. I also bring to the table a very human way of interacting with people, which is not necessarily the result of years of training in business negotiations, but rather because I care about people.

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