Riz Sheikh's Linkedin Analytics

With 20+ years of experience as an Operations & Project Management Leader, I have been instrumental to influencing revenue acceleration efforts & maximizing performance by focusing on strategic technology-specific initiatives. With proven success in SaaS conversions, Salesforce implementations/conversions/integrations, as well as leadership & mentorship, I have been able to exceed organizational goals. I am also multilingual in English, French, Urdu, & Swahili, of which I have utilized to deliver global operational excellence across various senior-level positions. Key Achievements Include: ✅ Consolidated 2 instances of Salesforce with Service Cloud, Marketing Cloud & Commerce Cloud with API’s to directly deliver support data to the Sales, Marketing and Admin teams and led an 18-month migration of all employees onto 1 Salesforce instance, reducing customer ticket processing time by 50-70% and achieving customer retention increases, reduced service calls, and cost savings ✅ Integrated the MyTaskit App with 25-year-old Legacy System, migrating Legacy System to SaaS model launching the innovation to the marketplace as the 1st company in the marine space, resulting in gaining new market share and expanding competitive advantage ✅ Collaborated directly with the CEO, CIO, and CFO on Salesforce initiatives for digital marketing strategies, internal technology requirements, and leading to generating $30M in incremental revenue in the 1st year across the North American, South American, and European markets ✅ Developed 90% of the automated auction-based projects into direct sales, reducing the sales conversion cycle by 4-5 weeks per market ✅ Deployed a strategic Cloud solution by leading multiple Salesforce projects and converting on-premise client-server systems into a SaaS model, escalating recurring revenue by 120% in 1st year ✅ Established and Chaired the 1st Customer Advisory Board to engage with clients at trade shows, explain the roadmap, development projections, and future version upgrades, and break out into roundtables to collect data on the voice of the customer, establishing a game-changing initiative for effective futuristic productions Contact me through this profile if you wish to connect.