Rachel McElwain's Linkedin Analytics

I drive strategy from ideation through execution via outcome-based planning and change-management oriented programs. 12 years of program and project management experience, focusing on change initiatives, process improvements, data-based storytelling, and operational efficiency/continuous optimization. I enjoy the challenge of wearing multiple hats in a role so long as I know what each hat does and I believe spreadsheets make the world go 'round. Opportunities to help others succeed motivate me. Good processes save money and time while making it easier for people to do their jobs well - regardless of their experience level. I love learning about organizations - what they do and why it's important. ATD Change Management Certification Certified Project Management Professional (PMP) SuccessHackers CSM Level 1 & 2 certifications Smartsheet Product Certified +Program lead for introducing Personalized Learning Journeys for 1700± employees in alignment with company-wide HR goal setting +Designed, deployed, and analyzed FY23 and FY24 Employee Experience Survey on business priorities within the CSS division + Turned a disjointed series of shared docs into a suite of comprehensive Smartsheet templates and created a repeatable, scalable process for quickly standing up new implementation projects. + Surfaced customer health scores, risks, and project statuses to Senior Leadership via a series of reports using a Smartsheet Dashboard. + Created the Agent Readiness Exercise, which reduced post-go-live support cases and allowed our team to train agents remotely during COVID more efficiently. + Developed an onboarding methodology for a seed-stage startup using Intercom in-app messaging to guide users through common tasks. Increased customer satisfaction via a recognition program congratulating users (via in-app pop-up bitmoji graphics) for hitting milestones and targets. Outside of work: I'm rehabilitating my 1919 bungalow and turning the yard into an urban homestead with 8 chickens named after the Golden Girls and Designing Women In 2022 I created the Otterbein & Mills neighborhood pantry next to my Little Free Library. INTJ, Enneagram 8.