FlashForward

Strategic sourcing of High-Speed Internet for businesses via email  phone communications with Agents and clients.

Telecommunications Consultant

FutureLink Communications

I successfully renewed over 85% of existing clients and Cross-sold/upsold Cloud-based phone systems and High-Speed Internet solutions to businesses across Canada, working strategically with internal departments to provide the best possible solutions. 

Processed Quotes and Proposals via SFDC 

Handled escalations and issues expeditiously leading to positive resolutions

Customer Service Representative

TeraGo

Responded promptly to inbound queue calls and pro-actively contacted prospects, while generating  new opportunities in SFDC, and creating Contracts for Fixed Wireless Internet and Cloud services (Public, Private & Hybrid Cloud) for Businesses.   

Integrated efficiently with other departments to ensure on-time delivery of services and effective follow-up.

Channel Specialist/Sales Support 

Comwave Business

Answered on average 20-25 incoming queue calls/day for Digital Voice services - Hosted PBX and SIP Trunking, and outbound prospected on the phone and in person to specific niche markets.  

I handled full cycle processing of orders in Sugar (CRM) from data entry to follow-up provisioning and service, working collaboratively with provisioning personnel and Client services to ensure maximum client satisfaction.

Call Center Representative/Account Development Rep

TELUS

Worked collaboratively with 2 Senior Account Execs to fully Manage Enterprise Accounts; Quoting, New Sales, Renewals, Contract Creation and Review, and proper Follow-up, resulting in meeting or exceeding New Revenue quota from 8 - $10Million/year.   

Expertly handled incoming calls and emails and worked closely with key Specialized departments to craft Customized Proposals

Maintained 95% accuracy in SFDC Funnel Forecasting and Maintenance

Efficiently processed Credits, Returns, Billing Investigations and Service Escalations

Was an integral part of a Project Management Team for Top Fortune 50 Clients

Associate Sales Representative

Top Sales Support Specialist with Advanced B2B Communications & Pro-Active Leadership

I provide Top-Notch Sales Support and Service Excellence with All business clientele, from Fortune 500 clients to SMB.

I employ solid Active Listening and strong interpersonal communications to maximize efficiency and positive outcomes.

I  strategically source out cost-effective reliable services for medium-sized businesses, to provide multiple quotes at no initial cost, saving clients time and money!

I provide Pro-Active Leadership 
to 20-25 individuals of varying backgrounds and status

Taplio

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Rob Belsby

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