Technical Support Advisor

•	Develop Splunk dashboards to monitor environment performance against Service Level Objectives.
•	Perform root cause analysis following failures, correlating events to identify systemic issues.
•	Coordinate technical teams to mitigate executive-level client escalations.
•	Facilitate information sessions to share emerging technology.
•	Interface with service leaders to develop new processes that support multiple applications.

Technical Application Analyst

Carolina Technology Solutions

Started a technology service firm focused on supporting small business growth. Developed custom processes that leveraged technology to support business development in a cost-effective manner.

Owner

United Global Technologies

Managed automated application packaging and deployment for over 10,000 computers

Desktop Engineer

DataWorks Plus

Customized, implemented, and supported biometric identification solutions for law enforcement agencies

Project Engineer

Rogers & Callcott

Supported Laboratory Information Management System (LIMS). Provided desktop / mobile support for engineering firm and environmental laboratory.

IT Specialist

I'm a tech guru with a proven track record of implementing and supporting emerging technology. I'm at my best when immersed in complex environments.

Taplio

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