Robert Dragne

Athyna

Crafting superb experiences for Athyna's customers and leading a team of highly skilled CSM's in helping them achieve their goals with remote, world class, talent.

Head of Customer Success

Upstack.co

Managing the Client Success strategy and implementation in UpStack, specifically the Post Sale Customer lifecycle.
Effectively supporting Upstack in strategic fields such as: 
- Customer Success 
- Sales
- Upsell and Cross sell 
- Risk Management 
- Operations planning 
- Budgeting 

The primary objective is to ensure that our high calibre teams drive Customer Acquisition, Engagement and that Upstack's Customer Lifecycles are successful, with goals reached on time and budget.

VP of Customer Success

- Created an approach to Customer Success which is unique to the way in which Upstack works. This is based on the "white-glove" approach the Upstack Customer Success Team employs when working with our Customers. 
- Grew the Customer Success team in Upstack in line with Upstack's goals and continued growth. Created Playbooks, case studies for success and team documentation to support the team in growing and achieving goals, 
- Continually revised the workflow and the metrics, used by the team, with the purpose of increasing the quality of our service, as well as our success standards.
- Drove increased growth, year on year, on all Goals and KPI's. To achieve this I have worked on implementing a "Post Sale" focused Sales approach within the Customer Success team, and over the period 40% of Upstack's new business came from our efforts.

Director of Customer Success

Working alongside clients and development teams, in an AGILE methodology, to create innovative software solutions. 
Onboarding new developers, enabling teams to work efficiently within the AGILE framework. 
Liaising with teams to gather project data, communicate effectively and produce great products.

Senior Success Manager 

- Working in innovative software products
- Acting as Project Manager within the AGILE framework
- Ensuring satisfactory project delivery

Project Manager

The White Hart Canterbury

This position, and the experience that I gained from it, broadened my horizons, helping me develop excellent Management skills. Apart from my general duties, I had also been involved in the strategic decision making process. My biggest win being the implementation of a new food franchise and re-branding the business.

Assistant Manager

Militia Skateboards UK (https://www.militia.ro/)

Starting your own business franchise is difficult, but considering you do this in your second year at University makes the whole journey fantastic. While working on this business I have developed  far more skills and aptitudes than in any other job.
I dealt with: 
- Establishing budgets
- Developing and revising marketing strategies
- Negotiating contracts 
- Managing people 
- Organising events 
- Basic accounting and invoicing.

Director

The Phoenix Pub Canterbury

Howfield Manor Hotel

General Assistant

S.C Condmag S.A

Duty Manager position in a company that catered primarily to foreign businessmen and internal delegations.

Supervisor

Customer Success Leader with a proven track record. I have extensive experience in building and scaling CSM teams, CX and the entire Customer lifecycle, as well as Business Management expertise. 

On a personal level I am a snowboarding enthusiast and musician, with a keen passion for reading. 

Offering consulting services, via Clarity - check out my link here: https://clarity.fm/robertdragne1.

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