LatamRecruit

Business Development:
   - Identify and approach potential clients, particularly IT consulting agencies, in the United States and Canada.
   - Build relationships with key decision-makers within target companies.
   - Pitch recruitment services tailored to the needs of IT consulting agencies sucha as cloud, data or cyber security agencies.

Client Acquisition and Account Management:
   - Generate leads through networking, sales navigator, referrals, and cold outreach.
   - Maintain a pipeline of prospective clients and track progress in CRM systems.
   - Negotiate contracts and pricing agreements with clients.
   - Provide ongoing support and maintain relationships with existing clients.
   - Address any client concerns or issues promptly and effectively.

Talent Acquisition and Sourcing:
   - Utilize LinkedIn Recruiter Lite and other sourcing tools to identify potential candidates.
   - Conduct comprehensive searches to find suitable candidates for senior IT/Tech roles.
   - Screen resumes and applications to assess candidates' qualifications and fit for client roles.
   - Actively engage with potential candidates to gauge interest and assess suitability.
   - Manage candidate pipelines and track progress throughout the recruitment process.

Consultative Services:
   - Provide strategic advice and guidance to clients on attracting top IT talent.
   - Offer insights into market trends, salary benchmarks, and recruitment best practices.
   - Advise clients on optimizing their LinkedIn profiles and job postings to attract candidates.
   - Collaborate with clients to develop effective recruitment strategies and solutions.

IT Sourcing & Sales Manager

Builders

Championed the implementation of high-performing nearshore engineering teams, ensuring seamless integration and collaboration within the same time zone for optimal productivity.

Led the identification, assessment, and onboarding of Latin America's elite software developers to curate robust distributed engineering teams tailored to client needs.

Oversaw comprehensive team dynamics, from talent retention strategies to continuous improvement initiatives, ensuring sustained performance and growth of the engineering units.

Collaborated closely with client organizations to understand specific technical and operational requirements, translating them into actionable talent acquisition and team-building strategies.

Enabled client organizations to refocus on core development activities by streamlining talent management processes, from initial assessment to long-term retention.

Continuously monitored the tech ecosystem in Latin America, extracting insights on emerging software development trends, tools, and practices to keep our engineering teams at the forefront of innovation.

Information Technology Sourcer

Snowcap International

Expertly sourced top-tier software engineers across the U.S. and Canada, leveraging a combination of tech-focused platforms, industry networks, and direct outreach strategies.
  
Conducted comprehensive evaluations of potential candidates through a combination of technical assessments, coding tests, and behavioral interviews to ensure proficiency and cultural alignment.

Ensured all sourced candidates demonstrated exceptional knowledge in prevalent programming languages, software development methodologies, and current industry best practices.

Collaborated closely with hiring managers and technical leads to understand nuanced role requirements, ensuring that sourced engineers met both technical and team dynamics needs.

Stayed abreast of emerging trends in software engineering, from new programming languages to development frameworks, ensuring that the talent pool remained current and competitive.

Maintained positive, transparent, and continuous communication with potential candidates, fostering trust and ensuring a smooth interview to onboarding transition.

OCLINICALS

Great experience working at Oclinicals. SME(Small to medium enterprise) going uphill! Grateful for being part of their path for one whole year. Learned a lot in the medical/health industry. They gave me the opportunity to lead and coach 15-20 appointment-setting agents to hit weekly and monthly goals. Also, having weekly or bi-weekly meetings with their clients to touch base and exchange ideas to optimize processes and performance.
* Appointment setting
* Client nurturing
* Cold calling
* Coaching
* Payroll
* Team leading
* Business Process Optimization
* Business development
* Tech support
* Operations

Team Supervisor

Opticall BPO

I am proud to say I was on board with the uphill growth of this company. We started with 20-30 employees and opticall bpo at the moment has more than 500 employees.  I learned how to be creative and open my mind since it was a start-up company when I joined. We had to implement ideas back to back and they gave me the chance to supervise a team of 15-20 agents. I also improved processes in co-op with Business Intelligence team. It changed me completely since the day I started till the day I left. A whole new man with ideas came out.
* Customer service
* Appointment setting
* Business development
* Team-leading
* Coaching
* Process automation
* Business Process Optimization
* Tech support

Sitel

My start as a customer service agent. I had to help out people with their credit cards and also a little bit of tech support. I learned a lot in offering an amazing service and keeping customer satisfaction to the max and beyond.
* Customer Satisfaction
* Customer service
* Tech support

Customer Service Representative

Accedo Technologies

My first job as a Customer Service Representative for the campaign "Target". A retail store in the U.S.A. 
I was helping out customers with Credit Card issues like past due accounts, making payments, unblocking online accounts, declined transactions, etc. It was an amazing experience where I learned alot on how to solve customers problems.
* Customer Satisfaction
* Tech Support
* Customer Service

- Looking for a new fulltime challenge as IT or Technical Sourcer. 
- I speak native English, Spanish, and Dutch.
- Willing to work in-office or hybrid. 

With over six years of remote working experience, I've honed my skills in IT & Technical sourcing, connecting top IT talent across the U.S., Canada, Europe, and Latin America with their dream roles. My journey has been an exciting blend of navigating diverse cultures, technologies, and talent.

I consider myself a "t-shaped" person, with deep expertise in being a pro IT headhunter and a broad knowledge base spanning marketing, SEO, no-code development, basic cyber security, cloud(GCP & AWS certified), design, intermediate programming with JavaScript and Python, and last but not least account management! This unique skill set allows me to approach challenges from various angles and craft innovative solutions.

Certifications:
- AWS Certified Cloud Practitioner(clf-c02)
- Google Cloud Certified Cloud Digital Leader

Taplio

Robert Grootjen's Linkedin Analytics

Robert Grootjen

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Robert Grootjen

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Robert Grootjen's Linkedin Analytics