_VOIS

In this role, I managed and optimized the end-to-end delivery of network services, cloud and OSS/BSS, ensuring SLAs were met and driving Ops & Process improvements.

Service Manager | Network Development Area

I led the end-to-end incident network services/cloud restoration efforts by using strategical, data-driven approaches and maintained team cohesion under pressure. Post-incident, I collaborated with Problem Management and key business leads to drive continuous improvements.

Major Incident Manager |VOIS_ Global TOP Services

As Project Manager, I delivered projects in private cloud focused on Release & Security Management, Oss Integration, ensuring compliance with ISO/IEC 27001/CAS(T) for Vodafone's private cloud.Agile/Waterfall/PMP/Prince2 frameworks. For these projects, I assembled and led high-performing, cross-functional Agile teams.

Project Manager | VOIS_ Cloud Infrastructure & Security, EMEA

For Vodafone’s Global IT Service Management, I oversaw the lifecycle of the Global Applications (GA) portfolio, applying a Product Lifecycle Management (PLM) approach to optimize SaaS service lifecycle across EMEA and APAC. I implemented value-driven sales processes applied for both upselling and cross-selling, adjusted to the customer’s value drivers and context. Additionally, I led multiple SLM projects, including migrations of service catalogues from on-premises ITSM systems to cloud environments, significantly enhancing scalability and operational efficiency.

Service Level & Lifecycle Manager | VOIS_ Global IT, EMEA/APAC

Ericsson

In this role, I led overall account management for Key EMEA Telecom customers, generating ARR and driving cross-selling/up-selling opportunities. I held P&L responsibility, overseeing the delivery on network services ITIL teams for Incident, Problem, and Change Management. My approach focused
on aligning team dynamics with business needs, resulting in innovative delivery transformations and CSI.

Customer Delivery & Ops Manager | GSC Accounts, EMEA

Technician L1 Core IP/IMS/2G/3G/4G Networks

Sprint

Enterprise IT Support Specialist

Strategic IT Management professional with expertise in ITIL/ITSM, applying Agile and Lean Six Sigma frameworks to achieve CSI and sustainable Top-Quality delivery. Visionary, empowering people, and shaping success by meaningful transformation.

Taplio

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