IDEXX

Manager | IDEXX, Worthington, OH 2015-2024
Managed North American labs customer-facing team. Supported large and corporate accounts in sales and customer relationship building. Enhanced customer service and streamlined communication across the organization. Decision maker for all customer experience decisions and expedited customer growth. SME all Lab operations, safety, quality, regulatory requirements, and manufacturing. 
•	Developed career paths for my team with detailed skills, responsibilities and core competencies. Resulting in 20% employee development and retention. 
•	Won a global excellence award for exceeding customer expectations with proactive processes. 
•	Created a metrics system that improved business compliance and customer experience. 
•	Implemented product updates, customer stories, product roadmaps. Resulting in innovative new test, analyzers and new software.

Manager III

Project portfolio management of new products, customer relationships, medical devices, and process improvements. Conducted retrospective workshops and introduced standard workflows and EH&S initiatives across reference labs. Provided impromptu analytical customer solutions, preparing data, communication, and guidance. 

•	Developed a multi-functional shared platform saving 30 minutes daily for 25 employees.  
•	Standardized workflows with Salesforce data trackers, enhancing customer satisfaction by 15%. 
•	Delivered innovative products, that resulted in enhanced critical care test results.

Product Manager II

Operations management, technical management, schedules, and employee performance. 

•	Grew corporate account customer relationships year over year. 
•	Acted as the main contact for key customers, sales, and supporting teams. 
•	Implemented shipping best practices, providing more options for customers.

Supervisor II

Keller Williams Realty, Inc.

•	Licensed realtor specializing in the Columbus metropolitan area, demonstrating exceptional client management and negotiation skills.

Licensed Real Estate Agent

Healthy pets of Ohio 

•	Managed emergency triage, laboratory procedures, veterinary services, and surgical operations. Mentored and supervised veterinary nurses, technicians, and support staff, fostering a culture of continuous learning and excellence in patient care.

Veterinary Technology Supervisor

Results-driven manager with 16+ years of experience leading complex projects to successful outcomes. Specializes in strategic planning, execution, and fostering collaboration across teams. Proven track record in human capital management, Lean Six Sigma projects, and driving operational excellence. Recognized for addressing challenges promptly and maintaining project quality, resulting in enhanced customer experience and growth. Subject matter expert for the Animal health, Veterinary operations, Laboratory operations, nutrition, pharma, and medical industry.

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