Schooley Mitchell

Strategic-Partner

Various Companies

Redesign operations and establish metric-driven processes and procedures with emphasis on cost reduction/quality control for small and mid-sized companies in varied industries. Managed budgets to $100M and staff to 250.

Operations, Project and Program Management Consultant

Airline Hydraulics Corporation

Consultant

PetroChoice - Lubrication Solutions

Operations, Project and Program Management Executive

CTDI

Executive Program Manager

Comcast Cable

Director of Technical Operations, Comcast Cable, 2007 to 2008. Recruited to manage northeast regional fulfillment and maintenance teams and technical operations group for $2B telecomm company. Managed 300 union/non-union technicians and 500 contractors as well as $100M budget. 

Improved quality. Important field metric, return/repeat service within 30 days was at 30% and unacceptable. Met with field technicians to brainstorm potential issues/resolutions. Developed action plans, including contest to identify/replace outdated connections. Reduced regional repeat rate to 15%, lowest for all of Comcast.

Director of Technical Operations

General Electric

Promoted to direct 16 branches for $55M division of GE with full P&L. Managed assets and utilization of more than 40,000 units. Initiated mobile maintenance program with 75 regional mechanics. Controlled $45M budget and led 30 staff.

Increased productivity. Mechanics at GE had major morale issues and productivity was 15% lower than prior two years. Met with mechanics, determining that productivity rates and branch/region rankings were unknown. Posted branch and region productivity numbers, noting top two mechanics and creating healthy competition. Improved morale and productivity 12% year over year, and rolled out competition as national program.

Regional Operations Manager, GE Trailer Fleet Services

Recruited to manage 150,000 assets with book value of $4B. Developed operation plans, de-fleeting and financial analysis. Implemented i2 software and logistics team, ensuring right asset was in right location at right time. Managed $1M budget and 30 staff. 

Built maintenance program, boosting revenues. GE’s largest client, Target was having issues with increasing costs for tools and equipment. Presented proposal to take over maintenance in all distribution centers throughout the US. Created $1M in new revenue for region in first year, and used as model for rollout to other regions.

Strategic Fleet Manager, GE Trailer Fleet Services,

Huffy Corporation

Washington Inventory Service, Philadelphia, PA
Region Operations Manager (Specialty Services Division)

Regional Operations Manager

Fidelity Investments

Boston Coach (Fidelity Investments), Essington, PA
Director of Operations

Director of Operations

With expertise in  telecommunications, transportation, inventory management, manufacturing and supply chain management, I improve services and processes, growing revenues and enhancing the client experience. A dynamic leader and problem solver with excellent organizational skills, I implement new programs that reduce costs and increase productivity.

  -  Reengineering processes to reduce costs and support growth
  -  Aligning operational and corporate objectives across multiple locations
  -  Improving productivity and efficiency
  -  Analyzing organizational needs and developing customized programs
  -  Building and leading high performing teams 

Branch & Regional Operations / P&L / Fleet Management / Demand Forecasting / Budgeting Inventory & Cost Controls / Logistics / QC / Best Practices / Process & Performance Improvement

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