TAFE NSW - South Western Sydney Institute (SWSi)

Design and deliver Certificate IV and Diploma courses in the Information Technology space. Specialise in Service Desk within the ITIL framework, Business Analysis, System Testing and Change Management.

Teacher

Designed, tested and delivered process training for HP’s Global Channels Services Network (GCSN) partner portal. As a key member of a small implementation team, successfully deployed the system across Asia Pacific. This deployment was one of the top 3 IT priorities for HP worldwide FY 2008-2010

Senior BA / Implementation Specialist (AP Region)

Migration of a wide array of legacy reporting environments to global GCSN reporting and processes. Change management and training for 13 Asia-Pacific countries.

Asia Pacific Operational Reporting Lead

Asia Pacific Manager for Systems Integration Testing and User Acceptance Testing phases of key service delivery systems that are the core of HP’s case management, channel partner and supply chain environment 

Led teams of more than 100 testers for each release, located across 13 AP countries. Responsibilities included development of test plans, schedules and tester training packages. 

• Delivered end-user and train-the-trainer training, face to face and via virtual meetings.  
• Documented, analysed and tracked defects to resolution. 
• Managed all aspects of end-to-end testing
• Coordinated test activity with other regions and negotiated priority fixes worldwide. 
• Communicated test progress to stakeholders . 
• Identified risks and developed mitigation plans.

Systems Test Manager

Management of day-to-day operations. Responsible for key applications that support HP global call centres and allocation of work to engineers and service partners. These systems have an Asia Pacific user-base of several thousand and include automated B2B bridges with major service subcontractors.

Asia Pacific Service Delivery Systems Operations Manager

Deployment leader and SME for Service Delivery case management systems during the development and implementation of the integrated Work Flow Management application (a complex Clarify CRM based platform).

Business Analyst & Deployment Leader

Application Systems Manager and Business Analyst working closely with businesses to rationalize service delivery application suite following HP/Compaq merger

Application Systems Manager (Service Delivery)

Compaq Australia

Led deployment and configuration of two Clarify CRM based case management systems

Business Deployment Leader

Managed team of SME’s supporting several systems with a user-base of approximately 350 employees

User Support Manager

Digital Equipment Corporation (Australia)

Managed and mentored a team of specialists supporting over 1000 users across Australia and New Zealand.

Experienced Business Analyst and Trainer with a proven track record deploying complex, multi-platform systems and preparing organisations for change.

Team builder, trainer, facilitator, negotiator and effective communicator with an inquisitive mind and a methodical, hands-on approach to problem solving.

Specialties: 

Business Analysis
Business Readiness Planning
Training Design and Delivery
Systems Implementation
Release Management
Test Management

Taplio

Rob Fakes's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Rob Fakes's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Rob Fakes's Linkedin Analytics