Rodney Kuhn's Linkedin Analytics

What could you do with a 5%, 10% or greater increase in agent effectiveness and productivity? The #1 problem contact centers face is attracting, coaching and retaining effective agents. But how do you keep an agent engaged and continuously improving? 🚀 5 Things Required to Have 100% Rockstar Agents #1 Quality check every call and use AI to find the calls that need follow up #2 Coach agents on where to improve and give real recorded examples #3 Share top performer agent interactions with other groups #4 Engage agents live by viewing their computer screen live and chatting #5 Extend your quality program to work at home agents to keep them engaged That’s exactly why we made the Click2Coach platform The Click2Coach Platform Lets You Perform ✔AI Insight ✔Voice and Screen Recording ✔Chat and eMail Recording ✔Live Screen Recording with Chat ✔Quality Management ✔Speech Analytics If you want to use AI to drive agent effectiveness and engagement while improving customer experience without long term contracts, expensive onboarding costs or upgrade fees Then schedule an intro call below to see if our Click2Coach Platform can help your contact center calendly.com/rodney-kuhn/introductory-meeting