Rodrigo Mandari's Linkedin Analytics

✓ Professional certified by Microsoft, IBM and ITIL v3, Azure Cloud, COBIT5 and Scrum (PSM l). North Latam application support service in charge ✓ Manager of contracts and high-impact services, security, operational and financial. ✓ Direct report to North latam CIO and GLOBAL CTO. ✓ North latam infrastructure, service desk, data center, command center, services, security and operations senior manager. ✓ Command center operations in charge ✓ Service desk North latam in charge ✓ PMO team in charge for North Latam ✓Agile culture journey sponsor for North Latam ✓ Corporate governance team manager ✓ Management of service levels (SLA), budget, annual reduction goals, processes implementation, KPI's, campaigns to leverage user satisfaction. ✓ Global report to show all region evolution and operational information, frequent contact with France, USA, India and Bulgaria team. ✓ User UX initiative in charge, to improve users experience. ✓ Manager of North Latam infrastructure and datacenter team, supporting more than 4000 users, including business applications, telephony/mobile management, business relationship, assets, contracts and financial control. ✓ Combined Contracts represent 16.5 R$ M/year in opex and critical capex in charge. ✓Won Global IT awards in Innovation & Creativity initiative – UXI project (User eXperience Improvement) Providing another experience for end user, understanding gaps and creating tools to help them. ✓Won Global IT awards in Behavior & Commitment for NLT Region 2015, initiative – Provide free training to branches fields improving knowledgement and behavior of the team ✓ 15 years of experience in IT, in different areas and positions, it analyst, it specialist, coordinator and manager. Academy Post-graduation – Information Technology - Mackenzie University Graduation – Information Technology Scrum professional certified – 2019 (PSM I) ITIL v3 certified – 2018 COBIT v5 certified- 2018 Diversity and inclusion – Leadership academy - 2019 Managing high performance teams – Leadership academy – 2018 Business Relationship Management – Leadership academy - 2019 Languages English – Fluent Portuguese - Fluent