IRESC

IRESC Global is an integrated Risk, Environment, and Safety Engineering Consulting services company  Headquartered in Hong Kong and having registered offices in India, Singapore, Abu Dhabi, Australia and USA.

IRESC has a team of highly qualified, multi-disciplinary process safety and risk practitioners with global experience. IRESC provides independent services for clients in the offshore and onshore oil & gas processing, LNG, refineries, chemical and petrochemical sectors and have undertaken many process safety, environmental, risk and reliability studies (over 500+ projects) during all phases of project lifecycle including concept/basic design (FEED), detailed engineering (EPC) and operational phase.

Iresc Services include
•	Process Hazard Analysis Workshop
        -	Hazid, Hazop, SIL/IPF, LOPA, ALARM 
•	Quantitative Risk Assessment
        -	QRA, Consequence Modelling, FRA, BRA, CFD
•	Reliability Studies
        -	SIL verification, RAM, RCM
•	Environmental & Occupational Health Studies

As Product Manager, Roger is

•	Envisioning Product Roadmap 
•	Launching Digital Marketing
•	Consulting on Risk Services

for IRESC’s risk related services and products covering Risk Integration (RI), Parts Count (PC), Fire & Gas (F&G), Fire Risk Assessment (FRA), Building Risk Assessment (BRA) and others. Many of these products have been developed for over 5+ years internally and have been approved for use by Major Owners and Engineering Contractors in various projects around the world In UAE, Kuwait, Iraq, Turkmenistan, Algeria, Denmark, Malaysia, Indonesia, Vietnam, Myanmar, Thailand, Singapore, Hong Kong, Brazil and others.

Roger is glad that he could apply his Industrial Engineering, Reliability and Maintenance knowledge, Business Process Knowledge as well as Agile Methodologies - JIRA (for Product Backlog), Zephyr (for Test Management), Confluence/Scroll View Port (for User Manual), Bitbucket (for Source code) using ASP.NET core, C#, AngularJS, MongoDB technologies.

Product Manager

P. I. Engineering

PI in the PIE stands for Process / Product Improvement. The logo Greek letter π is an interesting mathematical symbol representing an irrational number having an infinite number of digits in its digital representation. The name is also influenced by the movie the Life of PI by director Ang Lee in 2012. 

PIE's vision is to work with organizations in improving User Experience by Customer Centric approach.

PIE's immediate focus will be Consulting work on 

.  Sales Process (Go to Market Strategy, Digital Marketing)
.  Large Deal Pursuit (Competitive Intelligence, Market Research)
.  Vendor Management Solutions (HR Process, Contingent Workforce)
.  Business Process Digitization / Transformation 
     (Banking - Consumer Retail, Wealth Management, KYC, AML, Fraud,
     Insurance - New Business, Policy Admin, Customer Service, Claims, 
     Legal - case management, eDiscovery,
     Manufacturing/Retail - Order Processing, Inventory, POS, eCommerce, VR/AR)
.  Data Analytics and Machine Learning (Tableau, Synthesis)

PIE is also hoping to do a social experiment to create opportunities for people in need 
in improving quality of their life.

If you want increase your share of 'pie', do email to  rogeratpi@outlook.com

Director - Process Improvement

Fuji Xerox (Hong Kong)

Overall P&L Management of Trade Finance Document Management Project with a Bank
Recruitment to fill skills gap
Training of Supervisors, Mentors, and New Joiners to address skills gap
Roster Management (two shifts) of both Full time and Part-time staff
Incident / Quality Management with Root Cause Analysis
Leans Sigma Process Improvement

This project  required managing the movement of physical Trade Finance documents from receiving document from DHL/Fedex, classifying by different document type, checking all the relevant supporting documents, and distributing to the right department for approval processing or sending documents to clients for further handling. 

This project required strong stake holder management, People management as well as detailed knowledge of Trade Finance banking workflow.  With knowledge of COPC methodologies, Root Cause Analysis and using tools like RAID log, 5 Why method, Visualization techniques and others, Roger proposed many improvements to control the document count from Receiving to Final Distribution to other department as well as reducing errors in data capturing of critical information using automation and Poke-Yoke displays.

Account Delivery Manager

Digital Reasoning

Roger Identified KYC/AML Opportunities with Banking, Insurance, Government organizations in Hong Kong and Singapore. 

During this time Roger also designed a prototype using their product Synthesys (Machine Learning and Artificial Intelligence solution) to automate the capturing of data from Trade Finance paper Documents and as well as automate the verification of information using various other public data base to give a risk profile of client and the specific Import or Export Document being processed.

The risk profiling included inconsistencies between document and supporting documents as well as individuals (like Sanctioned Country Lists, Terrorist List, and Dangerous Goods, Persons and Organizations of Interest, Politically Exposed Persons (PEPs) and more). 

Roger was able to apply his knowledge developing the full suite of Trade Finance software during 1998 to 2008 covering Import, Export, Placement, Borrowing, Deposit, Loan, and Forex with integrated Financial Accounting and got the system and all the 25+ reports approved by Hong Kong Monetary Authority. Roger did a full year parallel run with the old system to fine-tune, and improve user friendliness. This was his first outsourcing experience with a team 20 in Chennai India and completed the full development within 6 months.

Presales Consultant

Ahsay Systems Corporation Limited

Roger worked with CEO and CTO to achieve Strategic Objectives (Increase Revenue, Reduce Costs)
including
Business Transformation
Change Management
Implementing KPI (Define and Measure)
Documenting and Standardizing Work Flow 
Measuring KPI
Reviewing Compliance

Other initiatives inluded:
Customer Survey using Survey Monkey
Data Visualization using Tableau
Trouble Shooting using ZingTree
Agile Kanban using
Zapier, Kayako and Trello
Complaint Handling using Sentimental Analysis

Business Process Improvement Manager

Pactera Technology International Ltd

Lifewood Data Technologies was Merged with VanceInfo (which merged with Hisoft to be renamed as Pactera)

Key Result Areas:	                    
Information Technology Outsourcing 
(BFSI, CES, ISV verticals for ADM, APT, HDT, LGS, Mobility, BI and other Horizontal Services areas)
-	RFP Response (solution architecting)
-	Sales Deck (capabilities demonstration)
-	Research on Companies and Markets    
-	Process Improvement Consulting for Technical Help Desk

Business Process Outsourcing (BFSI, T&T, Publishing)
-	Impact Sourcing to Alleviate Poverty	      
-	Strategic Planning
-	M&A Integration / Cross BG Collaboration
-	Business Process Transformation

Roger's role as Head of Presales and Vice President of Operations required Collaborating with 20+ Sales leaders in USA, Australia, UK and 22+ Delivery teams in China, solution architecting new Business Opportunities like 
Publishing (eBook, Newspaper, Libraries), Aircraft Maintenance,  Invoice Processing, Forensic Reconciliation, Telecom Expense Processing,  Expense Claim Processing, Credit Card Processing, Debt Management, 
Game Testing, Technical Help Desk and working closely with clients in transitioning the services by designing Work-flow, establishing SLAs, Monitoring KPIs, Designing Dashboards, implementing continuous process improvements, as well as systems integration with client systems.

Head of Presales (effective Jan 2015) /Vice President - Operations (BPO BU)

Datavision

Key Result Areas:
Project Management office for Government Tender (Civil Aviation, Census)
Business Intelligence Consulting (LogiXML)
HR Practice

Roger's role was business development and project management. Roger also launched LogiXML web based business intelligence solution in Asia.

Key Achievements:
Sold and implemented Jewellery ERP for many SME companies
Designed and implemented HR solution for ABN Amro in Hong Kong

Director - Consulting

Synova

After the merger of Cosmic’s IT division with SCi Hong Kong, a subsidiary of Silverline Technologies, Roger was responsible to drive the marketing and delivery of products - Jewellery Manufacturing, Trading and Corporate Trade Financing applications globally. SCi’s business was taken over by Synova Hong Kong effective Oct 2003.

In the first financial year doubled the revenue from the previous year
Managing all these projects with an onsite team of 20 in Hong Kong and
off-shore team of 30 in Chennai, India

Roger has been involved in the e-CRM and e-Payment initiative in this
region for the financial services market

Synova Inc (www.synovainc.com) is a leading IT Consulting organization
working clients like IBM, Ford and others. Synova’s global turnover is close to US$100million and has around 1000 staff in USA, Japan, India and China.

From Apr 1991 to Mar 2000 Roger ran his own business Cosmic Services.
Prior to that he worked with Apex Software International Ltd from Jan 1990 to Mar 1991 Mar
Roger Started his career with Tata Consultancy Services from Feb 1986 to Dec 1989 and that is how he was posted to Hong Kong to work on Tandem Projects at Hong Kong Aircraft Engineering Co.

Director-Global Product Division

我是香港的永久居民 . 我可以講 廣東話 . 我有 項目管理, 業務流程管理 技能
Roger's DNA is delivering Quality Project , Solution or Product in Unknown Domain (through Market Research and Interviews) with limited unskilled resources. 

Roger can communicate in Cantonese and English with C Level executives as well as Operational staff and willing to travel or relocate if required

Roger is passionate about Customer Centric Quality Service and even at age 61, roger still has the same fire to 'learn' . He is currently working with his team to implement AI/ML to prefill HAZOP, predict risk rank.

Roger's email tagline is "Begin with an End" in Mind. 

Roger's objective is to be able to apply his skills and knowledge in 

SaaS Enablement / GoTo Market using AI/ML automation tools enhancing  human productivity.

Merger and Acquisition
           Have worked with senior management team in merging and integration of three entities 
           VanceInfo with NASDAQ listed Hisoft to become Pactera (USD600mn)
           Lifewood Data Technology with NYSE listed Vanceinfo (USD300mn)
           Cosmic with then NYSE listed Silverline Technologies (with USD100mn revenue) 

Presales - New Market/New Business generation 
           (Solution Architect, Business Analysis, RFP Management, Risk Management, 
           Market Research/Competitor Intelligence)

Strategic Consulting/Customer Experience Management/Business Process Improvement
/Change Management 
         (Lean Sigma, Kaizen, SIPOC, DMAIC, Root Cause Analysis, Fishbone, 5Why)

Software Product Development 
          (SDLC, Product Design, Imaging, Workflow, Document Management, 
           Data Visualization, Quality Assurance),  

         ERP, HR, Finance, Supply Chain, Trade Finance

Roger's BPO Experience (from Lead Generation to Account Management, project sizes ranging from USD100K to 1M p.a managing 100+ staff) include
•	Trade Finance (Pre, Post processing, Scanning)
•	Insurance (New Business, Claims processing)
•	Account Payable/Receivable
•	Travel Expense 
•	Invoice Reconciliation
•	Telecom Expense Analysis
•	Inbound/Outbound Communication
•	Helpdesk/Customer Service
•	eDiscovery/Compliance
•	Aircraft Maintenance 

His Motto is “We can We care” 
Borderless without any prejudice

Roger as a change agent is interested in social impact to improve quality of life
1 - to train and employ disabled inclusively (work@home)  
2 - to empower Women(Carers)/Student and reduce Student Loan Burden 
3 - to enable corrupt free governance using Data Transparency and KPI 
      (especially in Tamizh Naadu #corruptionfreetnby2031)

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