Netskope

As a Program Manager in Customer Experience at Netskope, I lead the Community and Webinar programs, focusing on driving engagement, customer success, and product adoption. My role involves managing cross-functional teams to deliver seamless community experiences, hosting technical webinars with industry experts, and fostering an environment for customers to connect, learn, and share insights. I strategically align community initiatives with business objectives, optimize user experience, and leverage data to continuously improve our offerings, contributing to customer growth and retention

Major Responsibilities: 

• Led technical program management for the online web platform, collaborating with community consultants and vendors for customization requests.
• Hosted Customer Success Technical workshops and webinars, enhancing product knowledge and engagement.
• Configured Khoros and Gainsight Customer Community platform, optimizing platform functionality for maximum benefit.

Technical Program Manager - CX 

Alteryx

Manage Trifacta support community
- Develop a global community strategy
- Provide strategic guidance and input to the leadership of all programs and initiatives
- Leading customer advocacy programs 
- Leading employee advocacy programs
- Setting up community goals and OKR's

Program Manager - Trifacta Community

Trifacta

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Grazitti Interactive

I lead the team of engineers and project managers to deliver a great experience for our customers. Responsible for conducting all of these activities:
- Sets Deadlines  for  Project  Team  Members 
•  Assigns Responsibilities  and  Directs  Work  of  Project  Team  Members 
•  Monitors Progress, and  Follows-up on the project
•  Monitor escalation process of the company services
•  Analyzes/Identifies  areas  of  risk  and  develops  plans  to  minimize 
•  Seeks opportunities to develop professional skills of the team
•  Work on Internal team utilization and project chatter reports for the leadership team

Sr Manager

iMark Infotech Pvt. Ltd

Project Management
•	Financial management (Revenue, Manpower budget)
•	Working with Business head and Functional head for an integrated model of delivery
•	Managing service delivery model and 'SLA Compliance by Vendors'​ for quality services to all stakeholders
•	Worked with client for program business requirement, alternative solutions & estimations 
•	Outlines the program goals by 'prioritizing the work load and planning project' with multiple delivery managers
•	Worked in coordination of various Cross-group and teams for efficient working

• Cloud Infrastructure Management (In-House , Client Side)

Asst. Project Manager

Samtech Infonet Limited

Directing and managing project development from beginning to end.Ensure timely implementation, installation and training of project also to ensure quality and timely completion and delivery of the deliverable defined in this SOW.

Project Manager

Mobera Systems

Project Site Coordinator & IT Engineer

Technical Community Program Manager

At Netskope, strategic community growth is at the heart of my role as Technical Program Manager. With a focus on customer success, I host technical workshops, spearhead the configuration of community platforms like Khoros and Gainsight, and drive the execution of our community strategy. 

My competencies include resource planning, CRM, and proficiency in Trifacta, all of which contribute to the development and measurement of community engagement. Within our team, collaboration is key to creating dedicated spaces that foster meaningful interactions and support our global user base.

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