Tata Consultancy Services

- Provide technical vision and strategy for the multiple scrum tams in 'Credit and Collections'; design and lead a multi-year technical roadmap, balancing short and long-term technology investments (Enterprise 50 / regulatory / compliance growth initiatives)
- Partner closely with Product Management, UX, and other Engineering teams to create, drive, and deliver an innovative, compelling, and user-friendly
experience to our customers
- Unlock roadblocks and foster collaboration with teams across Amex through leadership, creativity, and intelligence
- Acquire, develop, and grow talent through effective hiring, mentoring, and coaching
- Leading several meta-roles (such as Program finance management, Architectural Infrastructure Uplift initiatives, Total cost of Application Infrastructure, Release Management, etc.)
- 'Technologies & Tools: Java, React, RDBMS, NOSQL, APIs, OneAmex framework, CA Agile Central (Rally), JIRA, Confluence, Microsoft Project, Microsoft Visio, Sharepoint etc.

Technical Program Manager

• Collaborating with multiple distributed Scrum teams across different regions to develop high-quality products and services.
• Driven Disaster Recovery exercises, a subprogram to ensure the company's technology resources are protected and operating in a
"business as usual" manner during times of crisis or disaster.
• Skilled in data analytics - querying, transforming, and publishing - cumulative and incremental product quality stats.
• Continuously implementing Lean-Agile principles and best practices to reduce waste and improve
SLA.
• Implementing real-time quality metrics, dashboards using Splunk for executive leadership to make decisions using a data-driven approach.
• Experienced in going through the leadership approval process in different phases.
• Expertise in preparing Wireframe, use case diagrams, functional data flow diagrams.
• Expertise in managing Service Now Workgroups, Access & Role Management.
• Skilled in designing risk decision trees & tables for BPM rules.
• Enabled artificial intelligence to monitor & optimize application performance (KRI) using
Dynatrace.
• Continuously enhancing enterprise processes to leverage open source tools and frameworks and reengineering legacy processes.

• Digital transformation & enabled globalized framework across North America, Europe, India, China, Australia, New Zealand & Hong Kong.
• Collaborating with all the stakeholders and shipping Minimum Viable Products.
• Working with the senior management of the company to understand the vision and translate it into implementation strategy for the digital platform.
• Achieving (> $380k) annual reduction in Technology Operating cost by successful decommissioning of legacy mainframe processes & dependent infrastructure.
• Migrating extensive legacy IMS, DB2, SQL databases into Hybrid Cloud solutions.
• Scaling platform architecture by expanding dialer feed size to enable differentiated dialing campaigns.

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Developed a business case to document major issues, reasons for moving to the new LMS system and options (to be) considered
Captured and documented proiect and business requirements by liaising with key business stakeholders and broken them down into epics and user stories
Developed use cases and target operating models to document AS IS, TO BE models and provide stakeholders & developers with a clear illustration of the functionality a new LMS would provide
• Performed extensive wireframing in the Balsamiq cloud to allow the client, developers and designers to explore the structure of the new system mitigating the risk of distraction by minor elements
Demonstrated required business functions were operating in realistic circumstances through user acceptance testing (UAT) scripts
Produced benefits realisation document to inform senior stakeholders how the proiect went
Key Achievement
• Provided a framework for the company to deliver a new cloud-based system, allowing them to move away from traditional classroom-based training and, in turn, create a new revenue stream.

Senior Business Analyst

Business System Analyst , PMO

Experienced Technical Program Manager, Project Manager, Certified Scrum Master & QA Manager having around 10 years of experience in Agile & Waterfall Project Management, Quality Assurance, Service Virtualization, Automation, DevOps, Systems Engineering, AWS Cloud services for Web & Mobile based applications in Banking & Financial services, Digital Marketing & eCommerce services domains.

Seasoned Leader with proven ability to lead cross-functional teams across large programs from Inception to launch delivering industry leading solutions.

Extremely motivated & committed, Result oriented, Customer Centric , Technically sophisticated and Strong support professional. Well-coordinated in keeping teams motivated and on-task to meet aggressive deadlines.

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