Amazon

Senior Product Manager

Sr Program Manager

Vaco

Client: Cisco, San Jose, CA: 11/2019 - Present
•	Managing Renewals Specialists across 6 countries responsible for renewing contracts/subscriptions of Cisco products in security domain & capturing revenue of $60M annually.
•	Managing team of Renewal Representatives in US/Canada to capture Cisco’s long tail business. Increased customer response rate by 50% & Renewal Rate (RR) by 60% in small business sector.
•	Present weekly status reports to stakeholders and partner with cross functional account teams to streamline the global booking process eliminating non-value add services & saving 80K MOM.
•	Developed Key Sales Objectives every quarter on basis of current market projections & historical financial data of previous FY. Achieved 100% KSO’s and increased On Time RR by 25%.
•	Identified & evaluated Renewals integration programs between internal Cisco tools (Cloud Sec, Salesforce, Renewals Console). Collaborated with engineering teams to move all opportunities into Salesforce increasing renewals efficiency by 15% and cost savings by $500k annually.
•	Delivered improvements in the reporting process by redefining Key Performance Indicators & plugging them into live dashboard for stakeholders. Secured new contracts In EMEA and APAC.

Technical Global Program Manager

Client: Google, Mountain View, CA: 8/2016 - Present
•	Managing online support specialists, app reviewers, data analysts across multiple teams spread across Shopping, YouTube support & App Store domains generating revenue of $1 Million MOM.
•	Develop pricing models, negotiate rates on SOW renewal considering inflation and market adjustments. Achieved 95% success rate on contracts renewal and increased revenue by 5% YOY.
•	Develop dashboards and automated reports for key performance indicators increasing visibility over process workflows and reducing resource utilization by 20%.
•	Successfully implemented 150 people 6-month program for Google Play Store vertical. Total 400,000 apps were reviewed and generated company revenue of $8 Million.
•	Transitioned 120 employees from various associate vendor organizations under a singular organization thereby streaming the vendor management process resulting in 10% YoY cost savings for Google.
•	Managed Outsourcing Readiness of 40 process workflows & migrated 2 workflows saving $600K annually.
•	Established Internal Lean Six Sigma subdivision to improve process workflows of 15 internal teams resulting in increased efficiency and reduction in cost across all teams.

Technical Program Manager

Nationwide Insurance

•	Led the development of Living Disaster Recovery Planning System reducing disaster response time by 90%.
•	Implemented service roadmaps through value stream mapping reducing resource dependency by 20%.
•	Applied Lean principles on an existing report generation process improving customer satisfaction by 30%.
•	Analyzed skill requirements for individual tasks & optimized resource allocation increasing efficiency by 15%.
•	Collaborated with McKinsey Associates & upper Management on a company-wide $100M Continuous Improvement project aimed at modifying Organizational Design.
•	Completed Kepner Tregoe IT Service Management PIM Workshop, Champion Continuous Improvement Lean Methods Certification, White Belt Six Sigma Certification and SharePoint Training for developing Process Management and CI skills.

MBA Process Management Intern

Raytheon

•	Researched and analyzed the value chain for the commercial application of small space satellites and developed market entry strategy for Raytheon to enter into the $21 billion Small Satellite Commercial market.
•	Performed competitive, profitability, capability and feasibility analysis of each component of value chain to identify the most critical component and its value proposition and recommend ideal fit in value chain.
•	Identified potential startup companies in small satellite market for mergers and acquisitions and conducted ROI analysis taking all costs into consideration and forecasting sales on basis of market growth.

Student Consultant (Business/Risk)

Sudarshan Traders - India

•	Developed an online inventory management system improving visibility of inventory across warehouses. Achieved 100% delivery KPI’s and increased cost savings by $10K annually.
•	Led the implementation of a CRM & SRM system by incorporating customer requirements & mapping them to supplier portfolio reducing product delivery time by 25%.
•	Introduced new product pricing strategies based on referral & feedback mechanisms creating key customer accounts increasing sales by 20% in FY- 14.
•	Created a 3-year strategy roadmap for the company to achieve 10% annual growth Year on Year to increase company revenue by $300K.
•	Slashed payroll/benefits administration costs 30% by negotiating pricing and fees with vendors, while ensuring the continuation and enhancements of services.

Partner

HCL Technologies

•	Led a 5-member cross functional team to manage three Voice Over Internet Protocol (VOIP) technologies- Avaya, Cisco & Shoretel- for global clients with revenue impact of $5M.
•	Prioritized change request by performing cost benefit analysis and implemented recommendations thereby increasing revenues by 15% Year over Year.
•	Implemented quality control frameworks on issue resolutions increasing client satisfaction by 25%.
•	Reduced the onboarding time of new junior associates by 6 weeks by incorporating innovation and creativity in the knowledge transfer process.
•       Developed data staging and transformation processes for a project management software and applied analytics to report design inconsistencies. Reduced turnaround time for system designers, and achieved $20,000 in cost savings annually.
•       Supported IT operations & Coordinated with various teams, clients and third party to ensure smooth operation.
•       Drafted status reports and attended meetings to assist in the management review of projects.
•       Rated “Outstanding” for 3 consecutive reviews in HCL (given to top 1%).

Networks Specialist

Dish TV

Added and edited Tickr to the news feed before it was transmitted to TV satellites.

Summer Intern

MBA Professional with 8+ years of experience in supporting Voice Infrastructure Networks, Business Consulting, Process Management/ Improvement, Global Operations and Program Management. Passionate about building strong teams & utilize evolving technology to address business problems and devise new strategies.

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