Syngenta

Responsible for E2E designing of Solution which meets the EA guidelines and within Budget to meet both Business Strategic and Requirements. Solution design involves SAP, Enterprise Applications, Cloud Infrastructure, Mobile Platform and handheld scanners. Solution Design for multiple Regions, countries and Global Solution primarily for Production and Supply Domain. Involved in Design and SOW discussion, Project Planning, Issues resolution, Software, Hardware and Service procurement

Solutions Architect - Production and Supply

Solutions Architect

Cross Marketing Inc

•	Leading a Global teams of 125 FTE for various region. 
•	Designed the process and created a System flow and build a new application based on the requirement. 
•	Completed 4 projects with scope and budget. 
•	Increased productivity by efficiency improvement. 
 
•	 Additional Responsibility 
•	Change Management, CAB calls, Maintain RFC and CRF.  
•	In depth experience in Work Load Management, Shift management ,Team Management, SLA Management, Outage management, Escalation management, Process and Quality management and Reporting.  
•	Organizing meetings with senior managers to discuss issues concerning quality of service delivered  
•	Organizing client meetings and chairing them to obtain client perspective and prepare MOM and devise plans of action to work on the drawback or concerns.

Manger IT

Aviva

•	•	Leading a Two teams of 40 FTE and two Lead Coaches, responsible to achieve their SLA and KPI. 
•	Transitioned a new process and increased the FTE count 100% within 3 months of performance. 
•	Increased current team FTE count by 40% based on performance. 
•	Efficiently maintaining Process Maps and SOP for the process. 
•	Cleared the ISO Audit both for Site Certification and Surveillance audit without any observation and NC for the process. 
•	Annualized Attrition rate for the team is only 23%. 
•	Achieved above 110% of all SLA parameters consistently for past 13 months. 
•	Implemented two Kaizen projects in the team. 
•	Successfully implemented good people management practices and achieved reduction in Attrition as well as the Absenteeism rate.  
•	Successfully handled additional responsibilities of scheduling & staffing and maintaining the Dashboard for three processes when the process was at the early stage.  
•	Increased the CEM Score by proper coordination and effective training & monitoring. 
 
Additional Responsibility 
•	In depth experience in Work Load Management, Shift management ,Team Management, SLA Management, Outage management, Escalation management, Process and Quality management and Reporting.  
•	Organizing meetings with senior managers to discuss issues concerning quality of service delivered  
•	Organizing client meetings and chairing them to obtain client perspective and prepare MOM and devise plans of action to work on the drawback or concerns. 
•	Annualized Attrition rate for the team is only 23%.  
•	Achieved above 110% of all SLA parameters consistently for past 13 months.  
•	Implemented two Kaizen projects in the team.  
•	Successfully implemented good people management practices and achieved reduction in Attrition as well as the Absenteeism rate.

Assistant Operations Manager- Service Delivery

24/7 Customer

Notable Attainments in 24/7 Customer
	Successfully trained and transitioned 15 batches of 15 members each for two US processes. 
	Led a team of new hires for 2 months on floor before transitioning to the operations. 
	Reduced the Learning Curve from 7 weeks to 4 weeks. 
	Successfully improved the efficiency and reduced Attrition leading to reduction of production cost. 
	Efficiently managed WFM and MIS for two US processes and led a team of two WFM executives.

Trainer

I help 💸 Business in Solution Development 📈 and Deployment for SAP ERP, Hana, S4, Fiori, Mobility 👌 in Manufacturing, Supply Chain, Ware House Management, Quality, MES & PLC integration.

Help Business to Growthhack. Technical Architect for Enterprise ERPs, AI, ML, RPA both on Public and Private Cloud, with passion in Learning Development, Coaching and Training. Expertise in Production and Supply, Manufacturing, Quality and Mobility.

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