Tata Communications

Sales Manager

Subspace

Subspace dissolved operations on May 13th, 2022

- Go to Market Team with $10.5M pipeline built in first 60 days 
- Targeted new logo accounts and introduced Subspace to existing contacts at Fortune 2000 accounts 
- Established POC’s with key clients

Senior Account Executive

Singtel

- Managed and developed global strategic relationships with five assigned Fortune 1000 accounts with a $20M base (Honeywell, Boeing, Expeditors, ServiceNow, UTC)
- Managed projects and new sales on a global scale with various business units and leaders across multiple organizations (MPLS, SD WAN, Security, DIA, Colocation, Cloud)
- Strategized to market new products and services outside the traditional telecommunications channels.
Key Accomplishments
- Club 100 2020 – Grew account base by $1.5M (12%) with new strategic services

Global Account Executive

Verizon Telematics Inc.

- Develop and maintain strategic business relationships with Major accounts to promote Fleetmatics products/services and a profitable business relationship.
- Protect and defend annual revenue, customer base, and SaaS subscriptions within defined geographic territory.
- Utilize detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients.

Sr Customer Success Manager 

AT&T

-  Built and maintained customer relationships to create successful strategic management       executions and leveraging innovative approaches to complex business challenges with clients such as Oracle, Ebay, PayPal, Chevron, Intuit, PG&E and Charles Schwab with results spanning multi-million dollar increases to annual revenue growth Year over Year.-  Combine business development, account management, and sales cycle management strategy to drive growth across the Signature & Premier Client Group of Fortune 100 and 2000 clients.
-  Leverage product and industry expertise to identify customer-focused new business opportunities and develop value-based solutions in line with customers’ evolving requirements.
-  Foster loyalty and long-term relationships through attentive post-sales and technical support that includes leading project implementation, order tracking, and escalations.
-  Cultivate a network of internal and external stakeholders to forge strategic partnerships that enhance revenue and drive account growth.

     Key Accomplishments:
-  Renewal and growth of top client for 3 years $180M TCV (Oracle) 
-  Closed $7.5M (TCV for a large financial company, with $50K in new monthly recurring revenue (MRR). 
-  Deliver $1M in growth revenue by negotiating contract renewal with a large manufacturing company.
-  Several awards for top performance (Excel to Propel, MVP, Regional Sales Recognition)

The Strategy Chair leads and directs the Strategy Committee responsible for setting an agenda to meet the goal of the organization though identifying initiatives and communication that will provide a positive path forward in achieving LEAGUE at AT&T vision, mission and goals.

LEAGUE Director of Strategy

McLeod USA

GoldStar Account Service Manager (Colorado)
•	Maintain, Retain and provide service for an assigned base of top revenue customers
•	Participate in on-site visits for both service and sales support related needs
•	Inform Sales Managers of new revenue opportunities identified in the course of addressing customer issues and performing account maintenance
•	Conduct First Bill Reviews for assigned accounts
•	Provide support and technical guidance for escalated issues and properly manage escalation processes
•	Act as a liaison between the customer and various departments
•	Proactively establish and maintain effective working team relationship with all support departments.

Supervisor Customer Care
Customer Care Supervisor for a team of 12-15 person inbound call center team.
•	Manage and develop processes in the areas of billing within the customer care organization
•	Implemented Centers of Excellence organizational strategy that increased customer satisfaction by 10%, increased one-call resolution by 70% and decreased resolution timeframes by 75%
•	Drive efficiencies such as service level, quality, and statistical information (AHT, Adherence, MB, CPH) on a daily, weekly, and monthly basis to ensure all expected goals are met
•	Responsible for hiring, training, employee development, and employee relations issues

Account Service Manager/Supervisor

As a Sales Manager at Tata Communications, I lead and develop strategic relationships with global enterprise accounts, managing complex sales cycles and delivering innovative solutions to meet their business needs. I have over twenty years of experience in the telecommunications industry, with a track record of exceeding quota, revenue goals, and achieving recognition and awards.

My core competencies include new business development, customer service management, and relationship building. I excel at identifying and pursuing new opportunities, creating and executing account plans, and negotiating contracts with clients ranging from mid-market to Fortune 100 companies. I also pride myself on providing exceptional customer service, ensuring customer satisfaction and loyalty, and acting as a trusted partner and consultant for my clients. Additionally, I have strong interpersonal and communication skills, enabling me to collaborate effectively with diverse virtual teams, engage resources, and organize projects on a global scale.

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