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“You are not a drop in the ocean. You are the entire ocean in a drop” - Rumi. This profound quote translates to everything we need is already within us. My ability to rise to the demands of challenging circumstances in the Outsourcing business and going beyond expectations is proof of this and is one of my fiercest, intrinsic abilities. Being good at what you do is essential for a successful career. Loving what you do makes your work all the more satisfying. I am enthusiastic about the fast-changing world of Customer Experience, Customer Contact, and its effects on the Outsourcing industry and on people’s lives. "Your most unhappy customers are your greatest source of learning."- Bill Gates My philosophy is simple. Instead of interrupting what your customers want to engage with, BE what your customers want to engage with. For years, I have been sharpening my business development skills in the call center industry that not only personally contribute to my company’s success, but also foster a culture where my colleagues can perform at their best. ► LEADERSHIP HIGHLIGHTS ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ ★ Maintain strong relationships with a network of Contact Center Executives, Customer Experience Leaders to sustain a continuous flow of qualified leads and referrals. ★ Specializing in the Telecom/Utility/Direct Response/Retail/e-Commerce/Consumer Electronics/Gaming/Travel/Healthcare verticals helping executive leaders improve productivity, revenue, and innovation across their enterprises. Contact Info: ✉ rondutta@hotmail.com or ☎ 832-497-4800 Specialties: VIP Customer Service | Revenue Cycle Management | Customer Service | Call Center | New business development | Client relationship management | Sales Management | Contract negotiations | Account relationships | Sales pursuits | New logo | Multichannel | Nearshore | Offshore | Customer Experience | RPA | Collections | Retention | Live Chat | Lead Generation | Telemarketing | Inside Sales | Automation | B2B | CX | E-commerce | Retail | UX | UI | Digital Experience | Automation | Chatbots Together Swarm Scheme
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The Lead Summit 2025: just 2 weeks out! I’m beyond fired up 🔥 Retail. AI. CX. This is where the future is. I'll be there, coffee in hand ☕. Hunting for bold ideas. Fresh takes on customer magic. You going? Don't be a stranger. Tap my shoulder or DM me. Let's talk: 🔸 Winning checkout wars 🔸 Voice AI that *actually* delights 🔸 Turning shoppers into brand loyalists Quick chat? Deep dive? Late-night slice? I’m in. Real connections, not just LinkedIn adds. Let's do it. 👋 #TheLeadSummit #Retail #CX
“𝐀𝐈 𝐢𝐬𝐧’𝐭 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐂𝐗 𝐢𝐧 𝐋𝐮𝐱𝐮𝐫𝐲 𝐑𝐞𝐭𝐚𝐢𝐥…” — A bold claim from a CX leader. But is it vision or resistance to change? Let me tell you about Maya. She’s a loyal client of a luxury fashion house. She needed a specific bag for an event and called her favorite boutique. What happened? ➖ Routed to a generic call center ➖ Repeated her name and VIP status three times ➖ Promised a callback that never came She walked into a competitor’s store the next day and made her purchase there. Now imagine this instead: 📞 She calls. 🤖 A Voice AI answers. ✔️ Instantly recognizes her ✔️ Knows her style preferences ✔️ Locates the product ✔️ Books a same-day fitting ✨ All in under 2 minutes. No frustration. Just flawless service. This isn’t about replacing humans. It’s about removing friction so humans can shine. In luxury, time is the rarest currency. And Voice AI helps brands spend it wisely. So, what do you think? 🔹 Is AI the future of luxury CX—or is it a line brands shouldn’t cross? 🔹 Can we preserve the magic and deliver at scale? #luxuryretail #voiceai #cx
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