LeanData

Professional Services Growth Strategist

- Developing and executing a growth strategy for the global Professional Services team, in conjunction with Customer Success, Sales, and Partnerships.
- Accelerating the adoption of products and services globally by evolving and standardizing services offerings.
- Own services metrics such as utilization, time-to-value, and implementation CSAT.
- Optimize the team for operational excellence aligned to the Customer Success teams to create an integrated customer experience.
- Partner with Sales to pitch, scope, and position services required to give customers confidence and make them successful.
- Lead and directly manage the Professional Services team, including recruiting/hiring leadership roles, development, and performance management.
- Serve as a key member of the Customer Experience leadership team and the voice for Commercial Professional Services Team

Accomplishments

- Increased Productive Utilization of Professional Services by 10% year-over-year.
- Reduced time-to-value for customers by 15%.
- Maintained a 100% CSAT rating across the team.
- Grew the Professional Services team by 100%.
- Launched new services offerings that generated over a half a million dollars in revenue.
- Partnered with Sales to close over $5 million in new business.

Director of Professional Services

Splitit

Redefined Sales Processes and Increased Sales Volume

- Partnered with Sales to redirect the Pre- and Post-Sales integrations team to focus on higher-volume 
- merchants, platforms, and partners.
- Led a small, focused team in redefining the sales processes, all while navigating an executive team reshuffle that included three CEOs in 6 months.
- Developed self-onboarding processes, enhanced developer documentation, and reorganized the e-commerce platform plugin set to make it easier and cleaner for merchants to board themselves.
- Increased sales volume by 20% year-over-year.

Global Head of Professional Services

PayPal

Responsible for leading PayPal's Global Partner Integration team, comprised of Integration Engineers and Sales Engineers, focused on delivering white-glove services to PayPal's largest Partners.

Changed our processes to focus on Quality over Quantity and in the first year we doubled the Total Payment Volume (TPV) from Partners while cutting the number of integrations in half. The second year, we doubled the number of integrations through process improvements, and only a 20% increase in talent. The shift to quality was pervasive and affected not only our direct programs, but also the way the company thinks of our amazing developers community and the onboarding process for self-onboarded merchants.

Our continued focus was then on helping our largest partners develop experiences that enable the success of Small Business around the world.

Sr. Mgr., Global Professional Services - Partner Integrations

Lead NA Channel partner Integration Engineering team. Collaborating with Engineering, Sales, and Product to be the "Voice of the Customer" for North America Channel Partner, we are responsible for enabling Partners to integrate each and every product PayPal offers.

Lead Manager, NA Partner Integration Engineering

As a customer-facing Sales Engineer, I work directly with PayPal's top tier Partners, the Strategic Client Services (SCS) team, and the head decision makers of our product verticals to deliver the most optimum product and integration solutions. We create superior experiences for Merchants and Customers, with the ultimate aim of realizing maximum revenue return from the relationship.

Sales Engineering, Strategic Partners

PayPal's Technology Leadership Program (TLP) is a highly-competitive 2-year rotational job program available to a select few (10 per year) high-potential employees, enabling further development of strong technical and leadership skills to strengthen the bench of future technology leaders.

•	Rotation 1/4 “Commerce OS - Order Management System - Sr. Engineer” (September 2013 - February 2014)
While working with the Commerce OS Team, I helped build the application (Fulcrum) for registering, evangelizing, and tracking Commerce OS compliant services as well as the COS Portal for the dissemination of information regarding compliance, availability and thought leadership.

•	Rotation 2/4 “Process and Program Architect in the Office of the CIO for eBay, Inc” (March 2014 - September 2014)
Worked in advisory role with eBay, Inc's Corporate Communications team on the redesign and re-platforming of the Intranet used by over 70,000 employees world-wide. Helped guide leadership on the direction of the Enabling Functions Shared Services Engineering team which is chartered with the creation and maintenance of a vast array of applications both internal and external to the company.

•	Rotation 3/4 “Technical Program Manager - Merchant Optimizations – Latin America” (September 2014 - February 2015)
The Latin America Professional Services team serves the growing needs of the region and operates in the functional areas of merchant integration, optimization, trouble-shooting, analytics, operational effectiveness and technical support. 

•	Rotation 4/4 Technical Program Manager - Sales Engineering, UK, London (March 2015 – September 2015)
In this final rotation, I led an initiative to develop a process by which Sales Engineering can track Merchant and Partner engagements over time to ensure that our high-quality integrations are kept up-to-date and implementing PayPal's Best Practices.

PayPal's Technology Leadership Program (2015 Cohort)

I work as a lead User Interface Engineer on cross-functional teams focusing on discovering, and meeting specific customer needs. I focus on implementing Lean / Agile methodologies, Customer Driven Innovation (CDI), and rapid, continuous iteration in user-testing scenarios.

User Interface Engineer

WebFeathers

I work with Small Businesses and assess their current web presence, and make suggestions on helping them improve their ability to meet their online needs.

Owner

Frengo/AdMarvel

As the sole Front End Engineer, I was responsible for creating and maintaining the presentation tier for our various applications. We created over a half dozen Facebook applications (Flirtable, MyLolz, etc) as well as a highly dynamic web application for the Frengo.com destination web site. 

Additionally, I created the presentation tier for AdMarvel which allowed our mobile advertisers to create, maintain, track and instrument their mobile ad buys across all of our applications. (Frengo pivoted to AdMarvel, and was later sold Opera software) .

Web Developer

Yahoo!

Web Developer for Yahoo!'s Search Marketing Group. Worked on front end for Toolbar (http://us.config.toolbar.yahoo.com/ytoolbar/configserver/html/toolbar.php), Live Search (http://livesearch.alltheweb.com), Yahoo! Search Builder (http://builder.search.yahoo.com) and Yahoo! Shortcuts (with Mail integration)

VeriSign

As a part of the Marketing team, I was responsible for many disparate tasks including: maintaining the corporate intranet site, spinning up numerous Proof of Concept applications, and implementing a system of  templates for the content management system used to drive the front end for all of our corporate web sites both foreign and domestic.

EXP Systems

As the Director of Professional Services at LeanData, I lead a team of consultants and engineers who help our clients adopt our product and achieve their business goals. LeanData is a leading provider of revenue automation solutions that simplify and accelerate the sales cycle for many of the world's fastest-growing enterprises.

With over 20 years of experience in FinTech, Data, and Operations, I have a proven track record of building successful customer-facing teams, delivering white-glove services, and driving quality and efficiency. I am also a Salesforce Certified Professional, with expertise in Salesforce Lightning, Web Applications, and CRM. My mission is to enable our clients to optimize their revenue operations and grow their business with LeanData.

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