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I strive to lead with curiosity, pattern recognition, and a focus on what drives meaningful outcomes; for customers, teams, and the business. Whether I’m managing a portfolio, guiding a team, or aligning with sales and product, I bring structure to complexity and momentum to change. My experience spans financial services, technology, healthcare-adjacent orgs, legal and other highly scrutinized industries where trust, privacy, compliance, and risk aren’t just checkboxes, they’re the backbone of success. That lens has shaped how I think: critically, cross-functionally, and always with an eye toward long-term impact. I’ve helped transform how we forecast, retain, and expand accounts by operationalizing trust through success plans, executive engagement, renewal strategies, and cross-functional alignment. But metrics are only half the story. The other half is the work behind the work: coaching people, translating customer insight into action, and building durable systems that adapt as the business evolves. Here are some principles I operate by: 🔵 Maintaining a deep understanding of enterprise customer dynamics in high-stakes environments 🔵 Exhibiting leadership that’s practical, principled, and people-first 🔵 Approaching business with a systems mindset, connecting CS to GTM, sales, and product motion 🔵 Ensuring that I am strategically patient; uncovering context, challenging assumptions, and driving results I believe the best leaders create clarity without overcomplicating, momentum without chaos, and trust without noise. That’s the throughline in everything I do.
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