Ronni Gaun 's Linkedin Analytics

With a robust business acumen and a profound customer-centric mindset, I am dedicated to leading high performing teams that excel in delivering top-tier customer experiences, meeting crucial targets through standardized operations. I leverage my exceptional ability to cultivate strong relationships, introducing processes, tools, and insights gained from my extensive career and deep involvement in the customer success community. My passion is unwavering for the success of my colleagues, customers, and the overall company. In line with this, I find fulfillment in challenging conventional norms not as a mere pursuit, but to uncover new possibilities. I firmly believe that complacency is the adversary of success and that prevailing narratives need rejuvenation. As a co-founder of the Innovation Inquirers, I am captivated by the exploration of novel and lesser-known approaches to business. _____ A few highlights from my career: 💫Advocated for and built a dedicated vertical CSM team, protecting and growing 50+ customers at $70M ARR. 💫Achieved MRR growth of 105%, 130%, and 117% over four quarters as an Enterprise Customer Success Manager. 💫Onboarded more than 50% of 120 new logos in 2019 while at Sensera Systems. 💫Increased ARR by $400K year over year as Senior Director of Customer Experience at Sensera Systems. 💫Grew profile ARR by $380K within six months as Global Service Delivery Manager at Datavail. 💫Led the implementation and adoption of complex configurations requiring regulatory compliance for enterprise customers. 💫Converted 50% of software trial users to paying customers, increasing MRR by 73% during the first six months as Head of Customer Success at Bolste (SquadPod). 💫Closed $2M in product sales over an 18-month period as Director of Account Management at LeaseHawk. _____ My top 5 themes from CliftonStrengths include: 1. Responsibility® 2. Positivity® 3. Learner® 4. Arranger® 5. Belief®