Multiple Companies

• Tested and gave feedback on installation, functionality and uninstallation of Android smartphone applications for multiple businesses

Freelance smartphone application tester

McNICHOLS CO.

January 2021 – October 2022, Software QA Engineer
• Used the provided business requirements and Micro Focus ALM to write and run manual test cases on 
   all software used by McNichols to serve its customers
• Provided Level 1 technical support for all software utilized by McNichols to serve its customers
• Coordinated with other members of the QA team to create and process data needed to execute QA 
   tasks assigned to the QA team
• Attended and participated in product status meetings
• Ran manual test cases on all software used by McNichols after monthly updates were implemented
• Utilized Chrome Dev Tools to execute manual test cases on the Stage and Production versions of the 
  McNichols website
• Used Apple and Samsung mobile devices to run manual test cases on the Stage and Production 
   versions of the McNichols website
• Utilized ALM and JIRA to write software defects found while executing manual test cases on the Stage 
   and Production versions of McNichols system software and the McNichols website
• Used Citrix StoreFront to run manual test cases on all software used by McNichols after the McNichols 
   software was accessed with the newest beta build of Google Chrome
•  Wrote and edited How To documents for internal use

Software QA Engineer

•	Tested and gave feedback on links in multiple websites owned by various businesses
•	Created Google My Business accounts for many enterprises
•	Created Amazon Business accounts for various businesses
•	Tested and gave feedback on the registration processes for multiple subscription-based websites

Freelance website tester

•	Created, prioritized, and assigned daily testing tasks for EXL’s CareRadius product to my
fellow QA Analysts
•	Utilized SpiraTest to create weekly QA bug status reports for EXL’s CareRadius product
•	Was the QA department’s Subject Matter Expert for EXL’s CareRadius product
•	Used SpiraTest to write and run test cases to test all features, enhancements and bug fixes for EXL’s CareRadius product
•	Utilized Atlassian JIRA to log and keep track of defects found while testing EXL’s CareRadius product
•	Used Microsoft Excel to create manual data comparison (ETL) test cases for Health Integrated’s Helix product and EXL’s CareRadius product
•	Utilized Atlassian JIRA to log and keep track of defects found while running manual data
comparison (ETL) test cases between Health Integrated’s Helix product and EXL’s CareRadius product
•	Used Crystal Reports and Tableau to verify the results of the manual data comparison (ETL) test cases that were run between Health Integrated’s Helix product and EXL’s CareRadius product
•	Ran manual data comparison test cases between EXL’s CareAffiliate and CareRadius products
•	Coordinated with other members of the QA team, and with Platform Engineers, when necessary, to create and process data needed to test QA tasks assigned to EXL’s QA team
•	Attended and participated in product status meetings

QA Manager

Health Integrated, Inc.

•	Was the QA department’s Subject Matter Expert for HI’s .NET and SQL Server-based Helix products
•	Used SpiraTest to write and run test cases to test all features, enhancements and bug fixes for  versions 5.4 and 5.5 of HI’s .NET and SQL Server-based Helix products
•	Wrote and ran functional test cases for the Web sites created for multiple HI clients
•	Wrote and executed SQL queries to validate the accuracy of data found in versions 5.4 and 5.5 of HI’s .NET and SQL Server-based Helix products
•	Utilized Atlassian JIRA to log and keep track of defects found while testing versions 5.4 and 5.5 of HI’s .NET and SQL Server-based Helix products
•	Participated in periodic software defect regression sessions involving the newest builds of versions 5.4 and 5.5 of HI’s .NET and SQL Server-based Helix products
•	Coordinated with other members of the QA team to verify that all QA tasks for upcoming product releases were assigned and tested in a timely manner
•	Collaborated with the User Acceptance Team to confirm that all User Acceptance tasks for upcoming product releases were assigned and tested in a timely manner
•	Used Atlassian Confluence to create and maintain daily status pages used by multiple groups within HI
•	Worked with Business System Analysts and Platform Engineers, via meetings and comments inserted into Atlassian JIRA tickets, to understand how to test QA tasks assigned to HI’s QA team
•	Coordinated with other members of the QA team, and with Platform Engineers, when necessary, to create and process data needed to test QA tasks assigned to HI’s QA team
•	Trained other members of the QA team on how to test versions 5.4 and 5.5 of HI’s .NET and SQL Server-based Helix products
•	Attended and participated in product status meetings

QA Analyst

•	Used SpiraTeam to write and run test cases for versions 6.4.0 - 6.4.1 of ADC’s InterStore    
        suite of products
•	Wrote XML to test data import functionality in versions 6.4.1 - 6.4.5 and 6.5.0 of ADC’s
        InterStore suite of products
•	Utilized Microsoft Test Manager to write and run test cases for versions 6.4.2 – 6.4.5 of ADC’s
	InterStore suite of products
•	Wrote tests for multiple Web services that were part of version 6.5.0 of ADC’s InterStore suite 
        of products
•	Participated in periodic software defect regression sessions involving the newest builds of
        versions 6.3, 6.4.1 – 6.4.5 and 6.5.0 of ADC’s InterStore suite of products
•	Ran Windows Virtual PC to test version 6.3 of ADC’s P-Cubed product
•	Used Remote Desktop and SQL Server to test and regress defects pertaining to 
        ADC’s products
•	Utilized SalesLogix and Microsoft Visual Studio Team Foundation Server to log and keep track of 
        defects found while testing ADC’s products
•	Edited multiple Release Notes documents for ADC’s InterStore suite of products
•	Wrote multiple How To documents for internal use
•	Used Remote Desktop and Internet Information Server to install the newest builds of ADC’s InterStore suite of products on ADC’s test network 
•	Tested ADC’s IsComm software on multiple scale types from multiple scale manufacturers
•	Wrote and e-mailed quality assurance status reports
•	Attended and participated in product status meetings

ProVest

• Wrote and executed test cases and test plans for ProVest’s products
• Ran SQL Server and soapUI Pro to test ProVest’s products
• Used Citrix XenApp to remotely login to my work PC, in order to execute
  smoke tests on the production versions of ProVest’s products after
  monthly updates were implemented
• Ran SharePoint to log and keep track of defects relating to ProVest’s products
• Utilized SharePoint to organize all documents pertaining to all work orders and
  projects involving ProVest’s products
• Wrote and submitted weekly quality assurance status reports
• Attended and participated in periodic product status meetings

SQA Analyst

Xcape Solutions, Inc.

• Used VMware Workstation to run manual functional tests for version 5.3.1 of the Digital Guardian enterprise information protection application on multiple operating systems
• Utilized TeamTrack to write defects found while testing version 5.3.1 of the Digital Guardian corporate security platform
• Participated in weekly software defect regression sessions involving the newest builds of version 5.3.1 of the Digital Guardian enterprise information protection application
• Attended and participated in weekly product status meetings

QA Tester

Summit Industries

• Used the Alpha Five database to keep track of customer-related issues for Summit's BioCHECK, OffenderCHECK, and SchoolCheckIN products
• Utilized Citrix GoToAssist Express to remotely access customer PC's, in order to troubleshoot and solve issues concerning OffenderCHECK and the ScanShell 800 and 800R scanners
• Ran Citrix GoToAssist Express to remotely log into customer PC's, so as to troubleshoot and fix issues concerning SchoolCheckIN and the Dymo LabelWriter 330, 400 and 450 printers
• Used Citrix GoToAssist Express to remotely access customer PC's, in order to troubleshoot and solve failed installations of SchoolCheckIN

Technical Support Representative

Vantagepoint AI, LLC

• Wrote test cases for versions 7.0 - 8.1 of the company's VantagePoint product
• Wrote and updated the Build Notes documents for versions 7.0 -  8.1 of the company's VantagePoint product
• Proofread the user documentation that was included with versions 7.0 - 8.1 of the company's
 VantagePoint product
• Ran manual functional and upgrade tests for versions 7.0 - 8.1 of the company's VantagePoint product
• Performed manual Windows Vista and Windows 7 compatibility tests for versions 7.0 - 8.1 of the company's VantagePoint product
• Executed manual functional tests for versions 7.0 - 8.0 of the company's VantagePoint product on the Macintosh platform using the Apple BootCamp, Parallels Desktop for Mac and VMWare Fusion operating environments
• Wrote and regressed defects found while testing versions 7.0 - 8.1 of the company's VantagePoint product
• Managed the release process for versions 7.0 - 8.0 of the company's VantagePoint product
• Worked with co-workers to replicate, troubleshoot and fix customer installation issues with versions 7.0 - 8.0 of the company's VantagePoint product
• Ran CD installation, Web download and Web installation tests for versions 7.0 - 8.0 of the company's VantagePoint product
• Used Microsoft Virtual PC to create multiple virtual operating system environments used to test versions 7.0 - 8.1 of the company's VantagePoint product
• Installed and configured single-boot and dual-boot computers used to test versions 7.0 - 8.1 of the company's VantagePoint product
• Wrote and submitted weekly quality assurance status reports
• Attended and participated in weekly product status meetings

Software Quality Assurance Engineer with 20+ years of experience in black box testing of consumer software in multiple languages and Web browsers on multiple operating systems.

Technical Support Representative with 2+ years of experience in helping customers install software on their computers, along with troubleshooting and solving all customer-related software issues.

Specialties: 
1. Manual, functional and upgrade testing of consumer software
2. Writing and editing of user documentation for consumer software

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