PASSWORK

Passwork is a venture-backed platform that is at the forefront of revolutionizing the flexible workspace industry. Offering a comprehensive range of solutions tailored to modern working dynamics, it provides access to a diverse network of coworking spaces, satellite offices, and flexible work environments. With a strong emphasis on user-friendly experiences, advanced data security, and operational efficiency, Passwork serves both individuals and businesses seeking adaptable and innovative workspace solutions.

Role & Contributions:

- Strategic Leadership: Directed operational and product strategy at Passwork, contributing to the company’s substantial growth in the flexible workspace sector.
- Product Innovation: Key player in refining Passwork’s platform, focusing on enhancing user experience, functional capabilities, and integrating sophisticated security features like biometric verification.
- Operational Management: Overhauled internal processes and systems, leading to marked improvements in operational efficiency and customer satisfaction.
- Team Leadership and Project Management: Guided diverse teams across local and international settings, nurturing a culture of collaboration and forward-thinking that supports Passwork's dynamic and evolving business model.
- Data-Driven Strategy: Utilised analytical skills to drive data-informed decisions, aligning business strategies with emerging market trends and user requirements.

Head of Operations

GoStudent

GoStudent is a venture-backed, ed-tech platform disrupting the tutoring market and bridging the knowledge gaps of young students. We build the no.1 global school by matching them with the ideal teacher and our vision is to unlock the full potential of every student.

- Developed and executed scalable strategies to increase Customer Retention Rate (98% CRR, global best) and decrease churn.
- Defined Tutor Onboarding process overhaul and standardisation.
- Designed and executed an interactive inventory management tool to ensure product visibility (standardised across LATAM offices).
- Developed NPS strategies (3rd best NPS among 23 global markets).
- Ensured excellent cross-functional communication and collaboration between all departments in the MX market and global markets.
- Served as Market Representative and Project Manager for global and local initiatives.

Sr. Project Manager (Tutor Ops LATAM)

WeWork

Sales Pipeline management, lead conversion and prospect closing for MLB and Consumer Segments. 
Creation of data reports for leadership teams that highlight operational, financial and customer service insights.
Built Library of models and automated spreadsheets to standardize processes and simplify tasks.
Built controls to help teams keep track of ancillary revenue within each business unit.
Designed automated templates for quick creation of business proposals.
Building Operations. Service Ancillary Revenue management.
Account Management focused on growth and customer success.

Sales & Community Lead

Billing and Collections management, standardization and new process development for local team. Account reconciliation and analysis using 3 key platforms and nationwide account databases
Service ancillary revenue & discount analysis on nationwide account database.
Process automatization and development leading foreign outsourced team in charge of automatic collection processes, payment info and invoicing. (India Based)
Billing department support requests analysis and strategy implementation including operational areas training and assessment.

Finance Senior associate, Billing & Collections

Intel Corporation

Budget USD $20 Million.
Marketing Campaigns focused mainly on Public Organizations and Ministry Offices.
Account management via CRM (Customer Relationship Management).
First Drone Swarm Show in Mexico. Negotiations with Nuevo León’s government as well as SCT offices.

Junior Marketing Manager

Servicio Rony

General Management.
Website and Marketing Management.
International Import & Export of auto spare parts, both retail and wholesale. (UK & China)

General Management

A strategic leader with a knack for transforming operational and product landscapes in diverse business settings. My experience illustrates my ability to drive innovation, enhance user experiences, and lead teams towards achieving ambitious business goals. Skilled in making data-driven decisions, I excel in environments that require agility and creative problem-solving, irrespective of industry size or type.

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