Airbus

- As a member of the Customer Service Department, specializing in Aftermarket Strategy, focusing on developing new businesses and services aligned with market opportunities and customer needs.
- Creation and implementation of innovative processes for service development and delivery, enhancing efficiency and customer satisfaction.
- Contributed to sustainability initiatives within service offerings, particularly in cabin services, championing eco-friendly and sustainable solutions.
- Conduct in-depth market analysis to identify trends and opportunities, ensuring our services are forward-thinking and aligned with evolving market demands and sustainability goals.
- Manage risk and opportunity evaluations for service's strategy.
- Drive the development of aftermarket strategies, optimizing post-purchase services to bolster customer loyalty and enhance service value.
- Champion new business development by identifying and seizing opportunities for service expansion and innovation, propelling the customer service department towards continuous growth.

Services Business Development Manager

Pratt & Whitney Canada

Assistant Manager-SCM

•Foresaw material Management of critical raw materials, subcontracted materials and mechanical components. 
•Managed and monitored global supplier accounts, lead regular business reviews with supplier to enable efficient two-way communication
•Monitored supplier performance by leveraging existing tools and support organizations (i.e. Quality, Engineering, Technical Teams),and worked on improvement plans with the supplier
•Negotiated contracts in partnership with support organization (such as Strategic Sourcing, Legal, finance)
•Aided in process improvement & automation using RPA
•Supported on AOG/Line stoppage orders and expedited required status of 
 components
•Lead the Diversity, Equity & Inclusion campaign at Pratt & Whitney Canada Bangalore office. 
•Lead the customer experience center for Pratt & Whitney Canada, presented to global dignitaries like the US ambassador, and Pratt & Whitney’s Global executives, and external customers. Also trained internal customers. 
•Brought about a learning platform called Queue to Curiosity series which enabled the supply chain team to learn about Pratt’s global presence and Business processes


Skill: SAP Hana, Xrm, Advance Excel

Senior Associate SCM

IndiGo (InterGlobe Aviation Ltd)

•Assessed & developed new Supply/Repair sources according to quality benchmarks and standards as per requirements (suppliers’/ service providers/ distributors/OEMs) globally to ensure optimum products and financial benefit to the company. Aided in supplier selection.
•Handled the Procurement & Repair management of contractual and non-contractual aircraft components & Sourcing/identifying new repair agencies for miscellaneous /non-contractual parts.(repair order/ Warranty order release, repair activity and invoice processing). 
•Studied, analyzed, and sought reliability solutions with different OEMs, related to production, design, operation, performance, modification, or repair of components.
•Raised workorder for associated checks and maintenance activities
•Liaised with Airbus for technical assistance of CEO & NEO A320 aircraft, warranty conflict with OEM’s.
•Planned and monitored TCI replacement in the fleet.
•Organized meetings with various service providers to improve business relationship.
•Efficiently used a variety of sources for developing effective utilization of resources to revoke MEL /rectify snag if material required is not available
•Analyzed aircraft component reliability to ensure negative trends are identified and arrested before they could impact operation. Analyzed component repair data, Removal reasons, Aircraft Hours… etc. to determine the failure mode of components and collaborate with OEM to develop reliability improvement solution in a cost-effective manner. Performed different types of analysis techniques (Reason for Removal, Life data, Piece part, NFF rate Analysis, Shop Findings, etc) to find out the root cause.
•Worked for the smooth induction of used aircraft and to arrange component support for the same.
•Associated with lease returns of aircraft to lessor on a timely manner.
•Good understanding of AMM, CMM and other technical documentation. 

-Skill: AMOS, AirNav, Maintenance planning, Contract management, Negotiation

Sourcing & Repair:  SCM, Engineering

Contrawax 3D Systems Private Limited

•Utilized computer-aided design tools to develop, design and analyze manufacturing concepts, preliminary layouts, and sketches for components and assemblies.
•Performed required engineering analysis and calculations for design validation. Implement any required design or data changes. Further Validated completed layouts and drawings for clarity, completeness, conformity to standards, procedures, specifications, and accuracy of calculations and dimensioning. 
•Documented design details necessary to present design to internal and external customers and incorporate further requirements from customers. 
•Input, analyzed and reported on data covering all aspects of procurement operations.
•Performed required engineering analysis and calculations for design validation. Implement any required design or data changes.
•Procured materials and spares required for 3D printing such as acrylonitrile butadiene styrene (ABS) filament etc.
•Developed and strengthened supplier relationships.


• CATIA V5 R21, Autodesk Inventor and Autodesk Fusion 360 - 2D and 3D Modelling, Assembly Designs, Visualisation, simulations and 3D Rendering using Keyshot 6. 
• Working Knowledge in CAD & CAM tools - CATIA, Creo, Solidworks,

Product development designer

Centre of Excellence in Aerospace & Defence

•	Trained in software's used by Dassault systems and aviation maintenance and manufacturing such as Dymola, Ansysis, Catia, Matlab, CFD.
•	Understood the engineering behind Structure of aircraft, propulsion systems, aircraft environmental systems, aerodynamics, manufacturing of composites and system engineering.
•	Gained and in-depth knowledge on the functioning of an airline, its maintenance requirements and supply chain requirements.

Trainee

Hello!!

I'm an Aeronautical Engineer venturing into Business development in the aircraft services sector. I leverage my experience in strategic sourcing, material planning, engineering, and supply chain management to drive growth in the aircraft aftermarket.

I focus on innovative strategies and industry 4.0 concepts for operational efficiency and customer satisfaction. With a strong footing in negotiation, contract management, project management, and supplier relationships, I’ve lead to significant cost savings and sustainable business growth for the companies I’ve worked with.

Passionate about technology, I embrace automation, data analytics, and digital solutions for enhanced service delivery and customer experiences.

Beyond technical skills, I'm inspired by the transformative impact of airplanes, driving sustainability and meaningful change in the aviation industry.

I'm a lifelong learner, dedicated to personal growth with an inclusion mindset. My people skills enable strategic partnerships and value addition to any team.

Let's connect and explore collaboration opportunities!

Check out my articles: https://medium.com/@roopadey37

Disclaimer: All posts and comments on LinkedIn are solely my own thoughts and opinions.

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