MicroAcquire

*Build the world’s most founder-friendly startup acquisition marketplace.
*Transform founder journeys into success stories.
*Optimize practices and performance through thorough evaluation.
*Implement continuous improvements.
*Coordinate across departments for alignment on company initiatives.
*Partner with CEO and Exec team to develop long-term business strategies.
*Formulate operational plans to support growth objectives.

Chief Growth Officer

leadPops, Inc.

*Secured business functionality to foster sustainable growth.
*Optimized business practices and performance through thorough evaluation and continuous improvements.
*Coordinated across departments to align on company initiatives.
*Partnered with CEO to develop long-term business strategies and an operating plan to support growth.
*Focused on lead generation for Mortgage and Real Estate sectors, spanning direct to enterprise-level engagements.

President

ESW Capital

*Engineered a post-acquisition program to harmonize on-boarding across the portfolio, setting a robust foundation for seamless transitions.
*Implemented training to ESW Teams on retention and partner success programs, elevating performance benchmarks.
*Facilitated knowledge transfer in sales processes, automation strategies, pricing augmentation, and client success methodologies, fostering a culture of continuous improvement.
*Orchestrated help desk operations and KPI management, ensuring a well-oiled operational machinery.
*Crafted sales training playbooks for Think3 companies, spotlighting a new partner success program within the refreshed portfolio covering: BiznessApps, DNN, Kayako, MyAlerts, FogBugz, and School Loop.

Director Partner Relations for Think3 Portfolio / ESW Capital

Bizness Apps

*Propel organizational engagement in nurturing customer relationships, fostering a culture rooted in customer-centricity.
*Instill a relentless focus on customer satisfaction in every action the company undertakes, setting a gold standard in customer-oriented operations.
*Drive collaborative efforts across the organization to deliver an optimum customer experience, creating a valuable customer journey.
*Advancements in Android/Apple apps and Progressive Web Apps, with a sharp focus on digital excellence and reputation enhancement.

Chief Success Officer (Acquired)

*Spearheaded the relocation of the client success organization from San Francisco to San Diego, streamlining operations.
*Revolutionized staffing models in the call center, introducing KPIs and SLAs for performance measurement.
*Implemented an adaptable model with cross-training and specialized roles (Sales Teams, Onboarding, *Tech Support, Customer Success), reducing churn significantly.
*Pioneered an enhanced Playbook for the Sales Team, driving increased conversion rates.
*Managed client support and sales, particularly catering to Reseller clients.
*Focused on the growth of local businesses through Apple/Android/PWA apps, fostering loyalty, reputation, and relevant features.

Vice President - Client Support

FranConnect

*Entrusted with bolstering Major Franchise Brands, Franchisees, and Local businesses by deploying digital marketing arsenals to augment online revenue streams.
*Excel in qualifying clients on optimal solutions tailored to catalyze their business growth, acting as a catalyst for their success.
*Architect solutions to drive growth via reputation crafting, strategic recruiting, online brand stewardship, and lead generation (digital ads/local SEO), acting as a growth linchpin.
*Extend expertise across a spectrum of sectors including Real Estate, Mortgage, Restaurants, and *Service companies, showcasing a versatile approach to digital marketing strategies.

VP of Local Sales and Client Success         (Acquired)

Z57, Inc. (Acquired now Constellation)

*Spearheaded support initiatives for thousands of Real Estate Agents/Brokers across the US, elevating their operational prowess.
*Orchestrated a smooth onboarding journey, ensuring seamless integration and success for clients with *Real Estate digital platforms and services.
*Commanded an array of managed services, including the adept handling of paid media and SEO services, boosting online visibility and client acquisition.
*Instituted KPIs/OKRs, honing in on upsells and client retention, thereby fostering a culture of continual growth and client satisfaction.
*Held the reins of recruitment and training programs, ensuring a steady influx of well-versed, highly trained new hires, ready to contribute to the organizational momentum.

Director of Client Services

American Capital Financial Services

*Steered daily operations in a high-velocity call center, ensuring smooth functionality.
*Orchestrated national marketing campaigns for a pivotal Mortgage and Real Estate entity.
*Commanded the call center operations and inbound volume generated through national TV and radio advertisements.
*Unveiled a comprehensive client roadmap, spearheaded reporting mechanisms, initiated robust training programs, and instituted Standard Operating Procedures (SOPs).
*Managed an expansive online national lead generation campaign, bolstering support for 100 local branches.
*Administered the marketing budget meticulously, ensuring a robust Return on Investment (ROI) across channels including PPC, SEO, email marketing, TV, radio, and various events.
*Collaborated with in-house developers to inaugurate a company intranet, alongside launching bespoke *Mortgage and Real Estate sites for over 500 Loan Officers and Realtors, enhancing digital presence and operational efficiency.

Sr. Director Customer Experience

I am a strategic revenue leader with a passion for building and managing high-performance teams. My realm of expertise lies in sales and customer success, with a focus on SAAS. My technical savvy spans various facets of the tech industry, including robust lead generation, mobile app innovation, and contemporary digital marketing strategies. Through a blend of dynamic leadership and technical expertise, I strive to propel sustainable revenue growth and bolster customer satisfaction.

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