The Ampersand Coaching & Consulting

I support individuals and organisations who want to change the world. 

I serve those who are dreamers, leaders, champions and changemakers. 

Ampersand is for those who have a dream that things can be different - be it in a small or big way. 

For when the status quo is not acceptable. 

Because even changemakers, champions and cheerleaders need support.

Founder

Downer New Zealand

National Quality Manager

Hawkins

National Technology and Innovation Lead 

Downer

State Manager - ITS Victoria

This role started out as an IoT Project Manager role; a newly created role in the business. The title has been amended to more accurately reflect the work I have been doing, the understanding we have developed from working in this space and the direction we are heading. 

The role consists of managing projects, assessing and determining our strategic direction, developing our ecosystem and supporting the business to adapt to changes in our how our business will operate as a result of new technologies and innovations. 

Learning occurs through iterations, conversations and a few 'bugger that didn't go as planned' moments along the way. This is achieved through open and honest conversations, honest risk assessments (and a wiliness to accept a risk), and daring to do things differently.

Technology & Innovation Manager

I only spent a short time in this role, as I choose to pursue the unique Technology & Innovation Manager opportunity that came up. However, just before I advised I would be taking up another role within Downer I was promoted to the Regional Quality Manager.  

During my time I this role I addressed core system and process issues. Designing and developing systems and processes to support effective operational delivery. This involved co-ordination with numerous stakeholders and groups within the business (e.g. IT, the call center), the client, and sub-contractors. I conducted training and audits.

A large part of this role consisted of improving the data feeds and use of data for reporting, and most importantly ensuring decisions were being made on the appropriate information.

Quality Manager

While working for the ITS team I performed two roles. One was supporting the Operations Manager with improving performance on the streetlighting contracts. This involved developing systems and processes for performance, managing stakeholders, addressing complaints and concerns, and improving the team dynamics. 

In the second role I managed the traffic signals and field devices contract. With 8 staff reporting to me I was responsible for programming routine and capital works, as well as managing our immediate response.

Project Coordinator

I managed and supported bid submissions for the Infrastructure Services (Road and associated assets construction and maintenance) division of Downer.

I worked on and managed bids for construction and maintenance works. Works range from $50k to $15m for construction work and up to $30m p/a for maintenance works. I have also worked on Alliance contract and unsolicited proposals.

During this time I also acted as the Project Administrator for a trial project in smart infrastructure.

Graduate Bid Coordinator

Workwise

I worked with individuals with a variety of mental health and physical health issues to return to, or stay in competitive employment. The role involved liaising with clinical and non-clinical teams (psychiatrists, psychologists, social workers, Work and Income, etc) to provide comprehensive support to individuals as they made the transition. 

I also worked with employers to find positions for clients and/or offer ongoing support to employers where clients were placed.

During this time I completed foundational training in DBT, ACT and motivational interviewing.

Employment Consultant

Sonningill Hostel, Hamilton Girls' High School

Responsibilities included: guiding students through academic challenges, challenging students to further their academic abilities, providing guidance and emotional support to students, working collaboratively with other tutors.

Prep Tutor

Potential Activation Coach | Speaker | Facilitator | Enabling individuals and teams live and work with clarity, authenticity and connectedness

"We can't be what we can't see".

Well, not quite.

We can, but wow is it so much harder. 

Let's make it easier. 

Sharing. Stories. Connection. Community.

As humans we make assumptions and fill in gaps. 

I've done it. And unless I am conscious about it, will continue to do it. Or at least I will continue to let my assumptions rule my life. 

My life has changed when I have SEEN how it really is for others. 

When I have learnt what it is really like. That I am not alone in my experiences.

When I catch my assumptions I can change them.

To do this we need to share. 

Tell stories.

Cultivate ways to connect. Really connect.

Create the communities we need to thrive.

I'm scared but giving it ago because doing it by the book hasn't worked for me so far. 

So if you want to see the mess of life. The ups and downs and not feel alone come join me on this journey.

87% of people give unsolicited advice.

I've done it. 

You've done it.

We can all get better at not doing it.

But every now and then a piece of unsolicited advice hit the mark:

Yesterday, while chatting with someone about how I still had not figured out what I wanted to do with my life and I confused about how it had taken this long they said to me:

"The worst piece of advice I think people give in these situations..."

Well I was listening now. To be honest, I was half listening to this conversation - as soon as the unsolicited help starts I got into pretend listening mode. 

"....is follow your passion".

Hmm, ok. I'm listening. 

"Because most people are passionate about things they are good at and no one starts good at anything". 

🤯🤯🤯🤯

Chew on that Roselle 😅

'cuse me while I go and review all the things I threw out the window because I wasn't good at the fast enough and I assumed that meant I wasn't passionate about it.

Roselle O'Brien

Booksmart & Broke >> Authentically Thriving | Overcoming anxiety, perfectionism and imposter syndrome through messy action

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