•	Applied entrepreneurial skills to successfully establish and manage a mobile cosmetology business.
•	Provided diverse hairdressing and manicuring services, demonstrating adaptability to various client needs. 
•	Cultivated a loyal client base through exemplary customer service and meticulous attention to detail. 
•	Maintained accurate records of client interactions, appointments, and financial transactions.
•	Developed and implemented successful marketing strategies, leading to an increase in the client base.
•	Demonstrated the ability to manage schedules, prioritize tasks, and optimize time effectively. 
•	Incorporated cross-selling promotions to boost sales of beauty products.

Cosmetologist

 THE REAL ESTATE PEOPLE, INC. 

•	Initiated coaching sessions and feedback mechanisms to enhance overall performance.
•	Oversaw the technical facets of supplier relationships.
•	Spearheaded process enhancements, resulting in heightened operational efficiency.
•	Negotiated contracts with contractors and vendors, communicated with HOAs on compliance issues, and led maintenance teams to ensure clarity on objectives and adherence to realistic schedules and deadlines.
•	Implemented adjustments to the customer support system, resulting in a 20% reduction in complaints.

Operation Support Manager

Linebarger Goggan Blair & Sampson, LLP

•	Trained and mentored new employees.
•	Successfully cleared long-standing tax arrears, improving financial stability.
•	Managed over $250,000 monthly and introduced efficient payment methods.
•	Utilized skip-tracing tools and prepared litigation payoff transmittals.
•	Provide resources to assist with concerns related to exemption filings based on county guidelines.
•	Negotiated payment plans for property taxes on property owned by an individual or business entity.

Account Manager

LTD Financial Services

•	Interfaced with customers to bring accounts current.
•	Resolved past-due balances on various accounts.
•	Conducted bankruptcy documentation and updated mailing information

Collections Specialist

JPMorgan Chase & Co.

•	Monitored accounts receivable and negotiated payment plans.
•	Used skip trace tools to locate customers.
•	Provided conflict resolution and managed spreadsheets for financial tracking.
•	Assigned accounts for repossession, working with third-party agencies.

Senior Collections Specialist

Usbank

•	Conducted inbound/outbound calls, secured payments using hardship analysis, and negotiated settlements.
•	Mentored new team members, maintained high performance, and minimized losses.
•	Established a schedule for better work-life balance.
•	Used skip trace tools to locate customers.

Senior  Collector

Bank of America

•	Conducted inbound/outbound calls, negotiated payment agreements, and processed payments.
•	Documented files with information on bankruptcy and deceased status.
•	Achieved monthly bonuses and was nominated for supervisor training.
•	Used skip trace tools to locate customers.

Senior Collector

A seasoned professional with 20 years in collections, I seamlessly transitioned into a self-employed cosmetologist, leveraging strong leadership and operational skills. Proven success in surpassing targets by 20% and optimizing efficiency by 15% position me for a prominent role in operations management or customer success. As the founder and manager of a successful cosmetology business, I showcase a unique blend of strategic acumen and creative entrepreneurship. Adept at operational optimization and customer-centric excellence, I am poised to contribute significantly in roles requiring dynamic leadership and operational expertise.

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