Hero Vired

▪ Oversaw the day-to-day operational aspects of the Learning Management System (LMS), ensuring seamless functionality and user experience.
▪ Authored a variety of content (Live and Self Paced) on the LMS platform for various Program Domain (Technology, Data, Finance, Management & Future Tech)
▪ Created and maintained course cards and assessments ( including tests and quizzes) for all programs, ensuring accurate and up-to-date program information.
▪ Managed learning paths within the LMS, structuring the educational journey for optimal learning outcomes.
▪ Addressed content-related issues within the LMS, troubleshooting and resolving challenges to maintain smooth operations.
▪ Collaborated cross functionally with the Learning Strategy, Content, and Delivery teams to align learning objectives and delivery strategies.
▪ Executed tasks requiring a high degree of accuracy and consistency, ensuring the quality and reliability of learning materials to be delivered as per agreed deadlines.

Additional Responsibilities as Role Evolved:

▪ Worked on the program research and curriculum design for Tech programs, including research on TG persona, bridging the gap between Industry requirements and Academic delivery, JD and Competitive analysis, Salary insights, program viability, and its potential.
▪ Assumed ownership of driving learning pedagogy, ensuring smooth learning experiences and positive career outcomes.
▪ Individually managed multiple cohorts, proactively addressing concerns, analyzing learner feedback, and conducting audits of live sessions to maintain pedagogical standards.

LMS Coordinator 

Acelerar Technologies Pvt Ltd

As a Process Associate, I was responsible for assisting in various operational tasks within a company

▪ Accurate and efficient entry of data and processing tasks, which could include updating records, entering information into databases, and maintaining data accuracy.
▪ Creating, updating, and maintaining various types of documents, spreadsheets, reports, and presentations as required.
▪ Ensuring that data and information are accurate and consistent by conducting regular quality checks and audits.
▪ Identified the areas for process improvement and suggested ways to enhance efficiency, reduce errors, and streamline operations.
▪ Interacted with team members, supervisors, and sometimes clients to communicate progress, issues, and updates related to tasks and projects.
▪ Conducted online research and gathered information on various e-commerce products to support decision-making and project requirements.
▪ Keeping up to date with company processes, tools, and software applications, and participating in training opportunities to enhance my skills and knowledge.
▪ Managed internal team training, handled multiple tasks simultaneously, and effectively prioritized work to meet project deadlines.

Process Associate

MyCaptain

Sales And Marketing Intern

RedCarpetUp.com

Customer Service Representative

Hi, I'm Roushan,
Thanks for visiting here, currently I'm working with a Premium EdTech Start-up Hero Vired, by Hero Group as a LMS Coordinator in the Learning Experience Strategy Team. I have more than 2 years of work experience in various domains including Ed-Tech.

Before joining Hero Vired, I worked with an outsourcing service company Acelerar Technologies as a Process Associate and prior to that I worked with an EdTech company MyCaptain as an Intern.

Skilled in:
► LMS Authoring 
► Operations Management
► Data Analysis
► Customer Relationship Management
► Stakeholder Management
► Team Management

I've done my Graduation in Business Management (BBA) from Lovely Professional University, Punjab.

I'm ambitious driven who love to thrive on challenges and constantly set up goals for myself. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness

Looking forward to connecting with you here on LinkedIn !

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Roushan Kumar

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