TalentPop (Smocked Auctions)

-Working as Customer Service Staff for Smocked Auctions (Virtual Assistant to TalentPop)
- Doing back-end tasks like Purchasing Orders, creating products in Shopify
- Answering emails/tickets to Zendesk

E-Commerce VA / Customer Support / Back end Staff

Oak Pilates

Helping business owners in daily operations to help clients have their best experience while getting motivated, fit, fab, and healthy.

My job responsibilities are not limited to:
*Answering emails, chats, and SMS of clients
*Handling daily reservations for each session/class in the Studio
*Charging/managing client's account accordingly
*Maintaining confidentiality of each transaction and client's profile
*Setting up calendar and meetings
*Doing designs for  email marketing and products / postings

Virtual Personal Assistant to Business Owner

STOREPLAN GROUP PTY LTD

Worked hand in hand with the Marketing Manager to increase the visibility of the business in the market as well as build  trust and connections to potential clients. My tasks are not limited to:

Competitor's Research and Analysis: Proficiency in conducting thorough competitor research and analysis to provide valuable insights and strategic recommendations.

SEO (Keyword Optimization, Backlinks): Demonstrated expertise in search engine optimization techniques, including keyword optimization and backlink strategies, to improve online visibility.

Content Creation: A strong aptitude for generating and scheduling high-quality content, including written articles, blog posts, and social media updates, tailored to the client's needs and target audience

Photo and Video Editing - (basic editing) in Canva and Photoshop, Adobe Premiere: Proficiency in essential graphic design and video editing software for creating visually appealing content.

Email Marketing in Mailchimp: Experience in planning, designing, and executing email marketing campaigns using Mailchimp

Marketing Assistance Specialist

Hechanova Law 

As a freelance Virtual/Admin Assistant, my tasks are not limited to handling emails, setting up calendars for my client, or creating declarations and forms necessary for the submission to US Immigration. I also used to handle phone calls and take minutes of the meeting, do the data entry and CRM, create designs and presentations, and assist my clients with every task they might need my help with.

Executive Administrative Assistant/Virtual Assistant

SBOVACOM USA, INC. / PHI

Providing Administrative tasks virtually for clients of SBOVACOM to help in building relationships and leveraging each business. I used to help my Client by handling phone calls, creating email campaigns and managing emails, and lead generation.

Virtual Assistant

Silverlight Research Expert Network

Doing Lead Generation mostly through LinkedIn Sales Navigator, and with the help of other platforms and tools.

Research Analyst

Alorica 

As a CSR attending to US-based clients on a graveyard shift is fun. I was able to utilize the platforms and tools such as Zendesk for solving tickets, Five9 for contacting customers, making internal notes, handling emails, use of macros, and other tools for team meetings and organizations. I use to make do data management through spreadsheets and make a day-to-day report at the end of the shift.

Customer Service Representative

Magsaysay Maritime Corporation ( P&O Cruises Australia )

- Improved customer service skills through consistent hard work and dedication to satisfy
guests/customers.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked closely with Supervisors, Managers, and Chefs to maintain an optimum level of communications
to efficiently serve and satisfy guests/customers.
- Quickly learned new skills and applied them to daily tasks improving productivity, professionalism
and efficiency
- Daily records of availability of products, their time tables necessary for request and purchasing.

Buffet Steward

Magsaysay Maritime (P&O Cruises Australia)

- Responded to guests' inquiries with patience and a positive attitude, to establish an excellent first impression
through phone calls.
- Verified accuracy and quality of orders before delivery to promote maximum satisfaction.
- Inspected preparation and storage of equipment regularly to assess and maintain performance for cost-effective and
safe operations.
- Delivered exceptional guest/customer experiences through attentive service and quick response to issues.
- Maintaining high standards of food quality by reviewing shipments, overseeing preparations, and monitoring
food safety.

Customer Service / Assistant Buffet Stewardess

FOODMARK BROS. LLC (Max's Restaurant)

Greeting warmly the guests and assisting them to their seats. Giving them menus and telling them our valued promotions. Anticipating guests' needs and wants to meet and even exceed their satisfaction. Handling phone calls and reservations of guests. Giving bills and taking into account payment and changing bills. Thanking guests as they leave the company premises while wishing them to come back.

F&B Customer Service

YOUR enthusiastic, goal and result-oriented Virtual Assistant. Has the eagerness to contribute to the team success through flexibility, attention to details, creativity, efficient and productive work, and excellent organizational skills. Has a clear understanding of what "Client /Customer Satisfaction is while following the company's business processes.

Taplio

Roxanne R.'s Linkedin Analytics

Roxanne R.

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Roxanne R.

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Roxanne R.'s Linkedin Analytics