Roxi Dodkins's Linkedin Analytics

Born and bred in South Africa, but living and working in the UK, I am a curious, solution driven, problem solver who is always hungry to learn, develop and grow. My client-centric nature enables me to build and maintain successful client and colleague relationships easily. I am people person with over 10 years of operational, strategic and client-facing managerial experience within tech savvy organisations . I have grown, managed and developed teams from a strategic standpoint, implemented streamlined processes and created and provided training workshops to ensure efficiency, accountability and to maintain the highest quality of customer service always. I am a trouble-shooter who handles and resolves escalations and conflict in a constructive, positive and professional manner. I am approachable and willing to roll-up my sleeves and get involved in whichever aspect best serves the business, the team and the client. My management style is an approachable one, I believe in empowering people to work to their strengths, encouraging teams with appreciation and respect and providing them with positive and constructive criticism which enables growth and promotes confidence. My core experience lies within tech-savvy organisations and encompasses the following skills: • Account and project management • Technical support • Post-production client services • B2B and B2C e-Commerce • Website development, testing and troubleshooting • Client satisfaction projects • Administration • Design – Online and print • Training • Brand awareness All in all, I am a goal orientated communicator with a high attention to detail, who listens, assesses and implements. I am a hybrid with many strings to my bow and always willing to continue learning and discovering. I am extremely conscientious and I get things done. I manage my time effectively and enjoy working for busy and varied environments – I love a challenge and approach all goals in an innovative and proactive manner. I am also a mum of two and this has definitely put my multi-tasking skills to the test ;)