Roy Liebermann

Deceptive Bytes

Head of Customer Success

SURF SECURITY

Customer Success Advisor

Building the customer journey and customer success function at a stealth mode cyber security vendor.

Client Success Journey

Co-Founder

Performanta

VP, Global Client Success

•	Building and defining end-to-end cyber security managed services function, globally. 
•	Lead, manage, motivate, and mentor global services function (Europe, Africa, North America) in Performanta Group.
•	In charge of Services function strategy to execution, creating client journey to Safe.
•	Leading Services function operations to deliver quality cyber security services to clients, in charge of over 70 experts in all 6 cyber security control (network security, endpoint security, identity and access management, application security, data and content, and GRC) In charge of Managed Security Services (MSS) department, GRC consulting department, CSOC (MDR) function, CTI (Cyber Threat Intelligence) department, Cyber Defence unit, PMO, Solution architects and Service architects.
•	In charge of productisation of cyber security services, from vision to strategy, design, development, transition, delivery/operations and improve stages.
•	In charge of client success strategy.
•	Client Success role developing strategy and plans to enable customer centric culture, Voice of Customer (VoC) Programme and Process Engineering.

Chief Services Officer

•	Lead, manage, motivate and mentor delivery function for Cyber Security teams of experts in Professional Services, Consulting, Project Management Office, Architects and Presales departments (staff of 18),
•	Global lead of Client Success Strategy and processes to enhance successful culture within the organisation and high rate of successful client engagements, and projects Led regions operations.
•	Responsible for effective delivery, financial management, solution selling, client relationship management, talent supply chain management transforming company into more integrated, cross-functional model of work.

Europe and North America Head of Delivery. Global Head of Client Success

Encore.io - Complete Security Visibility

Vice President, Client Success

Head of Delivery and Customer Success

Responsible for integration of subordinate team members for solutions addressing research and development of design secured architecture, implementation of solutions into client operations, validation of standards and regulatory requirements. Maintain client security operations. Adapt to required changes and modifications needed to meet standards. Managing team members with their skills and training, as well as on-going project requirements. Perform pre-sale / post-sale analysis and services. As technical leader of the team, I am responsible for decision and planning requirements on a project-by-project basis.
Leading and managing the consulting services in UK&I and EU

Head of Consulting Services

Mekimi

Freelancer, Expertise in:
PCI DSS, 
Risk Management, 
Information Security, 
Anti-Fraud operations, 
Policy and procedures.
Working at gov. offices as InfoSec consultant and PCI-DSS Expert\Trainer
Working at TASE (Tel Aviv Stock Exchange) as InfoSec consultant

Freelancer

Prevision DS

VP of Projects & Risk Management

IBM Global Services

Information Security Team Leader

IDM, Risk Management, SOX, PenTest, IT Security

Security Controls & IdM Manager

Manager

Customer-centric executive dedicated to providing value and leveraging customer feedback to develop long-term relationships, customer satisfaction, increased revenue and exceptional results. Passionate professional with nearly 20 years of experience ensuring customer success and almost a decade of leadership and team development experience.
Building functions/departments from the ground up, hiring, implementing tools and developing processes to provide high-performance habits.

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