Brampton Multicultural Centre (BMC)

- Program planning, development, monitoring, case management approach, evaluation and documentation
- Provide counselling and referral on settlement issues; providing information, referral and access counseling with regard to services such as health care, housing, employment, training and education, legal aid, finance, social services
- Communicating with library staff and others as applicable.
- Assist clients in understanding and integrating into Canadian society, practices and procedures; advise on way of life, institutions, laws, etc.
- Provide support 1:1 or in group setting. Maintain accurate records of clients assisted, type of services provided and follow-up
- Facilitating/conducting group information sessions for newcomers i.e. community services
- Act as a liaison between clients, library staff and cultural/community groups
- Work in collaboration with other staff to ensure thorough assessment, support, and follow-up is provided
- Help in preparing documentation, forms, interpretation/translation and other related services
- Gather settlement and employment related information for newcomers, foreign–trained professionals and other clients
- Assist clients to prioritize their settlement needs and facilitate referrals
- Write reports, record trends, document statistical data, needs and gaps in services
- Strategies for on-going outreach to promote BMC programs and services
- Ongoing evaluation of service delivery and its impact on clients
- Provide itinerant services as and when needed

Library Settlement Counsellor

Punjabi Community Health Services

- Assisted clients in completing various documents/forms
- Conducted information sessions and workshops on settlement related topics to newcomer families
- Provided needs assessment and connect them to right resources
- Referred to external organizations regarding services on employment, health care, social etc.
- Provided one-on-one assistance and counselling to help clients deal with newcomer issues
- Provided orientation to Canada to better support clients with their needs
- Strong organizational skills with the ability to manage multiple tasks
- Interpreted and advocated on client’s behalf at various government agencies
- Outreached and promoted agency programs to community events and fairs
- Excellent time management, communication, and interpersonal skills
- Conducted virtual pre-arrival sessions for people who may be planning to immigrate to Canada
- Provided monthly written reports on activities and expenditures and keep accurate, confidential data of clients
- Connected with service providers, agencies, schools, and other stake holders on an ongoing basis, to determine current resources, programs, and available services for newcomers

Settlement Counsellor

- Provided needs assessment to newcomers and one-on-one settlement assistance
- Provided referrals to internal and external programs regarding services
- Organized and supported group activities, workshops and field trips
- Provided presentations to youth and parents on health, employment, community services, and school related topics
- Educated students and parents on school system in Canada
- Assisted in the “World of Welcome” program that takes place in high schools during the summer
- Managed and ran the Youth Programs at different schools within Peel
- Based on initial meeting, complete intake form and enter applicable data into the database
- Built strong relationship with school staff in school and partnered agencies

School Settlement Counsellor

Speedy Transport Group, Inc.

- Processed all interline payables
- Performed all related adjustments and billings into system
- Opened, sorted, and distributed incoming messages and correspondence
- Matching, coding, and entering of invoices into the system
- Answered inquiries and provided information to the customers
- Ensured proper accruals are taken for expenses incurred but not yet paid
- Updated General Ledger with interline related items
- Performed account reconciliations and prepare management reports
- Audited transactions to ensure correct billing from interline to customers (rating and billing)
- Assisted with POD Scanning and Rating

Interlines Payables Coordinator

A committed Professional with extensive experience in settlement and counselling for new immigrants. Motivated, critical thinker, with over twelve years of experience in social services. Able to master new skill sets and concepts quickly.  Adept at problem solving and working as a team member to achieve goals. 
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. 

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