CogniSaaS

In enterprise SaaS ‘customer onboarding & implementation’ is a critical phase in the customer journey, as it is usually the leading indicator of NPS, product adoption and retention. 

We empower cross-functional teams (Sales, Implementation, Customer Success & Product) to collaborate and deliver customer-centric onboarding & implementation.

Founder & CEO

CropIn Technology

Defined the vision for 'Customer Success' function, established the 'Customer Success Playbook' for delivering value to customers through their end-to-end journey at scale. Built and led a CS team of 30 members to retain and grow 200+ Enterprise customers across verticals in 45+ countries.

Chief Customer Officer

Razorthink Inc.

Established ‘Customer Success’ function in the company and built the team to scale the operations. Defined customer success strategy for company’s Artificial Intelligence software and services, defined customer onboarding and communication process, metrics for customer success from business as well as technology perspective, initiated internal training and performance management process, established structured account plans for tier-1 accounts in banking and insurance domains.

Head of Customer Success

MarketsandMarkets

Developed trusted partner relationships with global strategic clients in US, EMEA and APAC for business consulting and market research in high growth, niche and emerging technologies including digital transformation, smart cities, IoT, cloud, analytics, artificial intelligence and machine learning.

Client Partner, IT and Telecom Practice

Appirio

Account Management for 'TopCoder' platform.

Account Director

Vistex

Account management of a Tier-1 Telco group globally (including the local op-cos), as strategic client, by providing business advisory consulting, project management, software and services for CRM (Customer Relationship Management)/PRM (Partner Relationship Management) solutions as part of enterprise transformation project.

Client Director, EMEA

Syniverse

Sales and Account Management for 'Enterprise Mobility Solutions' including mobile payments / m-commerce.

Strategic Account Manager

Creativity Software Ltd, UK

Worked in a truly start-up environment, wore multiple hats as needed to drive Sales, Account Management, Pre-Sales & Project Management for the End-to-End LBS (Location Based Services) to mobile network operators globally, especially in emerging countries within Africa, Middle East and Asia. 

Helped win the first multi-million dollar deal (in company's history) with a leading telco in Africa.

Sales, Account Management, Pre-Sales & Project Management

Starent Networks (now part of Cisco), Bangalore, India

Requirements analysis, design, development and support for packet core products in 3G/CDMA2000/EVDO and 4G/WiMAX/LTE networks.

Project Lead

Microsoft Corporation, Redmond, WA, USA

Development and quality assurance for Microsoft's leading product for software developers called &quot;Visual Studio&quot;.

Senior Software Design Engineer in Test

20 years of IT industry experience globally (including US, EMEA and APAC) in leading multi-national companies as well as fast growing SaaS companies in multiple industry verticals. 

Extensive experience and knowledge in a wide range of technologies and services including: 
Customer Success Management Platforms
Artificial Intelligence, Analytics, Data Science, Machine Learning, Deep Learning 
Strategy Consulting, Market Research 
Digital Transformation, Channel Partner Strategy 
SaaS based CRM/PRM (Partner Relationship Management) solution and services
Channel Marketing Automation
Digital UX Strategy and Creatives design
Enterprise Mobility
Cloud/Managed Services/SaaS (Software as a Service)
M-commerce/mobile payments
Mobile operator billing for mobile content
Mobile VAS (Value Added Services)
End-to-end LBS (Location Based Services)

Specialties: Combination of leadership, strategy, commercial skills and technical background.

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