Rusty Atkinson's Linkedin Analytics

An experienced CIO and SaaS business leader with over 20 years of experience leading technical teams, delivering and supporting SaaS offerings. A digital transformer, an infrastructure and operations modernizer, a developer enabler, a friction remover, and a proactive partner to business stakeholders. An active DEI advocate and sponsor. A technology executive with experience in healthcare, security, and software companies. ▶️ Founding member of Signify Health’s DEI taskforce and executive sponsor of LaVoz (Latinx ERG). ▶️ Developed cloud expense management processes that resulted in a $6M/year reduction in cloud expense. ▶️ Completed migration of 44 services to AWS and Microsoft Azure (from five data centers), including modernization of 70% of workloads, in 18 months. ▶️ Deployed conversational AI RPA support bot for employee support at Signify Health that was expense-positive after six months, with significant improvements to customer satisfaction and mean time to resolve. ▶️ Won back $2.4M annual recurring revenue client by leading cross-functional compliance effort at Entrust Datacard. 📧: rustyatkinson@yahoo.com 📞: 817-637-6406 People: ✔️ Organizational change management ✔️ Performance management ✔️ Coaching and training ✔️ Building and leading global organizations ✔️ Leadership through turbulent times ✔️ Leadership in hypergrowth Process: ✔️ Account management ✔️ Project management ✔️ Customer Success ✔️ Service management ✔️ Technical customer support ✔️ Budget and P&L management ✔️ Partner management ✔️ Vendor management ✔️ Customer upsell, expansion, and retention ✔️ ITIL processes (ITSM) Technology: ✔️ AWS and Azure ✔️ Site Reliability Engineering ✔️ Cloud orchestration management ✔️ Infrastructure virtualization ✔️ Data center operations ✔️ DevOps ✔️ Cloud Operations ✔️ Agile delivery ✔️ SaaS implementation and onboarding ✔️ Infrastructure operations