Elsevier

Principal Delivery Manager & Delivery Operations

•Program level Delivery Manager leading a high performing team to achieve project goals
• Collaborate with various teams to breakdown silos and manage dependencies 
• Facilitate and coordinate meetings and large working sessions within teams and various levels of the business, including C-Level executives to drive operational efficiencies across the enterprise 
• Manage and expand stakeholder relationships to support the team in delivering valuable outcomes for customers
• Successfully create, implement and optimize processes and best practices
• Manage technical milestones to ensure they meet the deliverables and align with program milestones 
• Proactively identify project risks, create mitigation plans, and escalate to appropriate levels when necessary
• Scrum Master leading all related Scrum ceremonies across two teams (including a Scrum of Scrums with six internal platform teams)
• Remove impediments or roadblocks to keep Engineering teams highly effective
• Responsible for driving the team towards efficiency through collaboration
• Apply key Agile methodologies with the ability to provide coaching inside and outside of the team
• Ability to resolve complex team and cross-squad impediments and dependencies
• Collaborate with Product, UX and Commercial leads to understand program requirements 
• Gather and generate reports and metrics for leadership around delivery and progress
• Work in partnership with additional project work streams and program stakeholders to ensure alignment
• Generate and maintain team documentation
• Mentor junior Delivery Managers to promote continuous improvement both personally and professionally
• Strong knowledge of Agile tools (Jira, Confluence)

Senior Technical Delivery Manager

Technical Delivery Manager

• One of two Project Managers over the development and launch of a new Product in seven international markets. Project budget $2mm.
• Managed all phases of Software Development Lifecycle (SDLC) for the Content work stream
• Improved existing content processes around ingestion, content management, conversion, UAT, translation and localization
• Defined key performance parameters and created regular variance reports to track progress
• Maintained compliance with corporate and public regulations
• Performed data analysis relevant to project tasks
• Scheduled and facilitated project review meetings with workstream leaders for the purpose of updating status
• Maintained ownership of and accountability for the project schedule
• Effectively communicated project status including schedule variances and mitigation options
• Identified and made recommendations for improvement to existing processes and procedures

Technical Project Manager

TEKsystems

•	Promoted from Recruiter to Account Manager for the Philadelphia territory in six months
•	After one year, was promoted again into the Healthcare Vertical for TEKsystems supporting Healthcare clients such as Blue Cross Blue Shield, UnitedHealth Group and Elsevier
•	Maintained a payroll of 20+ consultants on active engagements through communicating with consultants and various levels of hiring managers
•	Responsible for oversight in the full lifecycle of recruiting including sourcing, screening, selecting and onboarding of top IT talent in an agency environment 
•	Developed and sustained relationships with 100+ industry contacts and provided consultative services
•	Demonstrated ability to understand customer needs and industry knowledge in multiple industries 
•	Provided insight and consultation to clients on market trends to assist with promoting their open positions 
•	Discussed internal initiatives and challenges with clients to help determine solutions involving projects, staff augmentation and training needs 
•	Managed customer expectations, prioritized tasks and communicated status on account initiatives 
•	Responsible for the development, training and coaching for internal recruiters
•	One direct report; set standards, reviewed performance and provided feedback to aid in personal and professional growth 
•	Utilized SalesForce.com for documenting meetings and business development

Account Manager

The Piazza at Schmidts

• Booked and executed all events for a 20,000 square foot outdoor venue 
• Negotiated fees and license agreements with clients 
• Assisted in promotion of all events to drive attendance 
• On-site contact and venue representative on event days to oversee load-in, event set-up, event operations, load-out and ensured all event specific requirements were met
• Built and maintained strong relationships with all clients and vendors 
• Generated innovative ideas for new events
• Ensured that event plans were aligned with the organization’s strategic objectives
• Managed all marketing strategies for The Piazza and 500 residential apartments 
• Developed promotional campaigns for internal and external outreach 
• Contacted all apartment locator services and local businesses to provide informational material 
• Produced content for social media outlets
• Updated residential and event websites daily 
• Supervised events/marketing interns

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