Ruxi Golea

Dell Technologies

Summary: Focused on internal tool efficiencies, I am responsible to modernize our applications while finding ways to automate business processes to deliver double the online revenue with the same number of Sales support employees. 
Experience Journey: Developed E2E Customer experience journey & documented current experiences and gaps. 
Requirements gathering: Created user flows based on use cases 
Strategy: Set the strategy, prioritize the roadmap & new intakes. 
Discovery & Framing: Delivered North Star Experiences and Design Framework for understanding regional user needs. 
Globalization: Led Globalization, Localization, and Customization for certain regions. 
Governance: Partnered with 6 IT teams on solution design and implementation. 
Change Management: Leveraged previous core teams to drive change and improvements. On the Sales support side I have been met with a lot of resistance where it took clear, authentic and actionable conversations, successfully agreeing on the priorities and the next steps for progress.

Commercial Platform Experience - Senior Program Manager

Focusing on direct User feedback and experience, I completely transformed and redesigned the online Order Status visibility for all Dell’s customer types globally (targeted implementation: January 2021) collaborating with hundreds of global stakeholders like real Customers & Partners, direct & indirect sale business owners, fulfillment, logistics, support, IT, UX, cyber security, legal, and operations; leading two major IT teams based in different regions; and navigating with agility lots of different internal agendas, frameworks and competing priorities. I lead with kindness, transparency and an urge to make a difference for our end users. Less effort, clarity and accuracy drives loyalty in any business.

Business Transformation Senior Program Manager

Design key program strategies and be accountable to execute overall project objectives
Execute program governance, including managing overall program budget, planning steering committee meeting & agendas and developing clear methodologies for program communications
Coordinating program events & activities in global key locations
Improve program through external benchmarking and gathering lessons learned
Lead program reporting & analytics, including developing program scorecard and tracking key measures of success

Global Graduate Engagement Program Manager

This role is the liaison between the Partner Marketing team and the B2B Marcom and BU programs teams. In this capacity, the role is the key POC for the marcom teams as it pertains to media plans, partner requirements and deadlines for placements. I am also be responsible for delivering weekly vendor funding outlook with background for key changes.

RESPONSIBILITIES:
Ownership and coordination of key processes b/w Partner Marketing and B2B Marketing teams
Communication of partner requirements and deadlines.
Manage NA B2B vendor funding outlook process and provide weekly updates with key explanations for changes vs forecast and previous outlook.
Ownership of Inventory of  B2B programs and media assets & ensuring execution of merchandising plans.
Be the proactive lead for Marketing on all partner/CSS/SOX audit related issues, including gathering and maintaining all necessary audit requirements.

Partner Funds Planning Manager

Artha

Coaching: I love to spark ideas, inspire, empower, bring different perspectives, and to bring validation.
I developed and ran Corporate Mindfulness Programs.
Parenting Certified Coach with www.languageoflistening.com. 
Health & Wellness Certified coach with WellPro International.

Coach/Trainer

Dell

New Services products: Developed several service offerings for US Printer market adding $1M revenue to Dell. Customer Experience: Improved stakeholder satisfaction related to existing service offerings. Project management: Successfully managed and launched new US related products part of a worldwide effort. Recognized with a “Significant Achiever” award. Sales Tools and Training: Created marketing collateral and designed sales training for 60+ reps. Pricing: Owned the strategy; optimization; process management & improvement; and financial analysis related to services pricing. Recognized with a “Team Award”.
Business Development: Identified $500 million growth opportunities for DES in the next 3 years, by leading a strategic project. Successfully managed a team of consultants. Built the 3-year DES plan. Delivered the project $15,000 under budget. Reduced $35,000 in expenses for DES by leading the secondary research efforts; leveraged internal market research sourcing through the segments and other groups in Dell.

Services Product Line Consultant

Hewlett-Packard, EMEA (France)

Business planning: created executive-level market trend analysis, portfolio analysis, service gap analysis, competitive analysis and sensitivity analysis.
Trend analysis: tracked and interpreted qualitative and quantitative market forecast and vendor revenue data to identify trends and growth opportunities; performed revenue projections to forecast the future ranking of the competitors.
Strategic influencing: identified and proposed a 5.3 $ billion-business growth opportunity for the Customer Support business unit; the opportunity, Application Software Support, was incorporated into next years business plan.
Project leadership: developed complex knowledge management Website, across all Business Units of HP Services, which increased the awareness of the departments role and usage within the company.
Market research: led secondary market research efforts in department, from nine research houses; then distributed relevant materials to other departments.

Market Research and Business Strategy Advisor

AIESEC Switzerland

AIESEC, National & Local Committee VP, New York and Bern, Switzerland – 1999-2001
AIESEC (www.aiesec.org) is a global NGO specializing in leadership development and 
cross-cultural cooperation through international work exchanges.
				
Program management: increased 100% the membership; managed planning and strategy; designed, implemented and trained the fundraising and recruitment tools.
Marketing strategy: increased the revenue by 50% by developing the marketing strategy of core exchange program: market segmentation, program redefinition, customer satisfaction initiatives and capacity-building trainings for members.
Recruitment: recruited 90 interns for organizations all over the world (30 for US-based companies).

Program Manager / Recruitment & Training

Local VP, Exchange

Experienced Global Program Manager with a demonstrated history of working in the information technology and services industry. Skilled in Global Program Management, Business Planning, Market Research, Management, Training, and Market Analysis. Strong business development professional with a Bachelor's Degree focused in Psychology, Economics from City University of New York-Hunter College.

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