WNS Analytics

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗚𝗿𝗼𝘄𝘁𝗵:
• Cultivated strategic partnerships with global enterprises, driving 𝟮𝟬% year-over-year revenue growth and maintaining a 𝟵𝟱% client retention rate.
• Negotiated multi-year contracts, securing over $𝟭𝟬𝗠 in annual recurring revenue by aligning analytics solutions with clients’ strategic objectives.
• Advised C-level executives on AI and data-driven transformation, resulting in 30% operational efficiency gains and enhanced decision-making.

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽:
• Directed the end-to-end delivery of 𝟱𝟬+ 𝙡𝙖𝙧𝙜𝙚-𝙨𝙘𝙖𝙡𝙚 𝘼𝙄 and analytics projects, consistently meeting deadlines and exceeding client expectations.
• Spearheaded a GenAI-powered claims processing solution that reduced processing time by 𝟰𝟬% and generated $𝟰.𝟭𝗠 in annual savings.
• Led a global team of 10+ cross-functional units in executing platform migrations and AI-driven automation initiatives, enhancing operational agility.

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴:
• Built and nurtured a high-performing analytics team of 100+ professionals, fostering a culture of continuous improvement and innovation.
• Developed mentorship programs that improved employee retention by 𝟰𝟬% and enabled 10 internal promotions within two years.
• Drove operational excellence by streamlining workflows, reducing project turnaround times by 𝟮𝟱%.

Associate Director

As Group Manager, I oversaw a broader portfolio of analytics initiatives, leading strategic efforts in process optimization, large-scale project delivery, and advanced analytics product innovation. My leadership centered on scaling high-performing teams, enhancing customer engagement, and delivering transformative solutions that solidified WNS’s reputation in analytics.

𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:

𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁:
• Implemented an Agile-based delivery model across the division, reducing project turnaround times by 𝟮𝟬% and boosting team productivity by 𝟭𝟱%.
• Led a cross-functional effort to overhaul the client onboarding process, shortening onboarding time by 𝟮𝟱% and improving satisfaction scores by 𝟭𝟴%.
• Introduced a continuous improvement program that enhanced analytics workflows, increasing operational agility by 30%.

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆:
• Directed 𝟯𝟱+ enterprise-grade analytics projects, achieving a 𝟵𝟴% on-time completion rate and driving $𝟭.𝟱𝗠+ in incremental revenue.
• Managed a high-stakes fraud detection project for a global financial services client, reducing fraud losses by 40% and saving $𝟯.𝟮𝗠 annually.
• Orchestrated a global team of 𝟱𝟬+ across time zones, fostering collaboration and ensuring seamless execution of complex deliverables.

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗧𝗼𝗼𝗹𝘀:
• Led the creation of a next-generation customer analytics platform with machine learning capabilities, improving predictive accuracy by 𝟮𝟬% and enhancing insights for 𝟭𝟬+ 𝗰𝗹𝗶𝗲𝗻𝘁𝘀.
• Championed a self-service analytics portal that allowed clients to customize reports, reducing support requests by 𝟯𝟬% and boosting engagement by 𝟮𝟱%.
• Developed an AI-driven recommendation engine that increased cross-sell opportunities by 𝟭𝟱%, directly contributing to client revenue growth.

Group Manager

As a Manager, I led a dynamic team of analytics professionals, driving process improvements, delivering high-impact projects, and developing innovative analytics tools to enhance customer value. I focused on optimizing operations, ensuring timely project execution, and creating solutions that empowered clients with actionable insights.

𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:

𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁:
• Spearheaded a Lean Six Sigma initiative to streamline internal workflows, reducing operational inefficiencies by 𝟮𝟬% and achieving a 𝟭𝟬% cost reduction across the department.
• Automated manual reporting processes cut report generation time by 𝟯𝟬%, enabling faster client decision-making.
• Revamped resource allocation processes, improving team utilization by 𝟭𝟱% and minimizing project delays.

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆:
• Managed the end-to-end delivery of 20+ analytics projects, achieving a 95% client satisfaction rate and securing 85% repeat business.
• Led a multi-phase analytics project for a Fortune 500 client, delivering insights that boosted customer retention by 12% and generated $2M in additional revenue.
• Coordinated cross-functional teams to overcome technical and resource challenges, ensuring all projects stayed within scope, budget, and timelines.

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗧𝗼𝗼𝗹𝘀:
• Developed an AI-powered predictive analytics tool that improved customer segmentation, resulting in a 𝟮𝟱% increase in targeted marketing effectiveness for clients.
• Designed and launched a real-time dashboard solution, enabling clients to monitor KPIs instantly, which increased user adoption by 𝟭𝟱%.
• Integrated customer feedback into tool enhancements, ensuring solutions met evolving needs and delivered measurable value.

Manager

Intec Capital Limited

• Conceptualized and implemented an end-to-end digital customer journey for banking operations, improving client satisfaction by 𝟮𝟬%.
• Delivered service operations on business applications, ensuring 𝟵𝟵% uptime and resolving issues 𝟯𝟬% faster through proactive monitoring.
• Designed a robust reporting and analytics framework, enabling data-driven decision-making and identifying key performance trends.

Project Manager

Bank of America

Key Result Areas:

Process Automation
- Managed Access profiles of over 100K bank employees on Mainframe and Web servers 
- Managed SOX audits, Dormancy adherence and compliance adherence reporting to ensure designated access rights as per bank policies
- Lead automation of more than 15 critical and time consuming business process
- Explored  and developed of VBA Macros and Excel Automations enhancing process performance
- Implemented performance and productivity reporting to ensure 100% adherence to security standards

Triage Project Management
- Creating project specifications to understand and document the client needs and expectation from projects and remediation and working with the teams during projects and remediation
- Creating standard operating procedures for surveying operations and relevant projects and undertaking responsibilities of removing unnecessary procedures in processes

Team Developer  – Information Security

Senior Team Member

Dell

- Championed on Project scoping and Error resolution via iterative approach
- Technical Support for Window Vista Beta Release and Error Management

Sr. Associate

- I dealt with functions related to Process Operations, Customer Support
- Gained knowledge of multiple domain such as - Technology, Aviation and Customer Support.

Executive Operations

Transformative leader with over 16 years of experience driving client success and business growth through strategic engagement and cutting-edge AI & analytics solutions. I specialize in translating complex business challenges into actionable, data-driven strategies that deliver measurable results. My leadership has consistently delivered:
• Enduring client partnerships with 20% year-over-year revenue growth and 95% retention.
• Successfully delivered 50+ enterprise-grade AI & analytics solutions aligned with strategic business goals.
• High-performance teams of 100+ professionals, achieving 90% retention through mentorship and innovation.
• Operational excellence with 30% efficiency gains via automation and process optimization.
• Passionate about bridging business and technology to unlock the full potential of AI and data. 
Let’s connect to explore how I can help your organization achieve its strategic goals.

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Rohit Vipat's Linkedin Analytics

Rohit Vipat

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