Great Lakes Vacuum

⦁	Developing and executing a consistent sales process which can be utilized to optimize sales at all three stores within the company.
⦁	Working with customers to provide free fifteen point evaluation on their vacuums in order to maintain and service them properly.
⦁	Knowledge of vacuum brands, models, companies, along with pros and cons within each in order to help educate our team and customers.
⦁	In charge of opening and closing procedures, as well as bank deposits and weekly inventory ordering.
⦁	Screen prospective new employees either on phone or "impromptu interview" in person.

Store Manager

GoWireless, Inc.

⦁	Responsible for meeting and exceeding sales goals each month by utilizing a personal sales process.
⦁	Have knowledge of constantly evolving promotions and customer loyalty offers.
⦁	Work directly and remotely with colleagues, such as business managers to leverage plans and promotions to business customers.
⦁	Routinely organize and clean the store during down time, in order to present a professional atmosphere.

Senior Sales Representative

Aramark Uniform Services

⦁	Responsible for sales quota within assigned territory of the greater Toledo and surrounding area.
⦁	Meet weekly prospect goals (Phone calls, emails, face to face appointments and presentations) via Sales Force database.
⦁	Engaging existing business customers to deepen the relationship with Aramark Uniform Services and provide further products and services.
⦁	Work directly with Route Specialists to uncover prospects and needs of current customers on routes as well as submit orders for new deals.

Account Executive

Summit Broadband

Helping customers with troubleshooting issues as well as sales and product knowledge. Giving recommendations based on customer needs as well as evaluating customer accounts to provide them with the best ability to utilize their service.

Technical Support Specialist

Verizon Wireless World

⦁	As Solutions Specialist, responsible for assisting customers with sales, troubleshooting and billing issues and B2B account creation, maintenance and follow up.
⦁	Worked at Westfield Mall Kiosk, an environment that promotes self-motivation and drive due to location and no physical store front.
⦁	Transitioned to Experience Specialist in 2015. Responsible for assisting colleagues, customers and B2B reps with troubleshooting, billing, team selling, NPS and overall customer experience.
⦁	Selected as one of 15 nation wide to join MIT program and assisted in driving various key KPIs such as NPS, 80+ and ARD results at both Monroe Street and Conant Street stores.
⦁	MIT training "cap stone" consisting of simulating interview process with district and regional manager evaluations.

Solutions Specialist

Charter One Bank

⦁	Responsible for creating a process driven plan for sales and customer service in order to effectively help and advise customers on bank products and services, such as checking accounts, saving accounts, home loans (Mortgage and Equity) and CDs.  
⦁	Working with Branch Manager to evaluate and interview new prospective employees for both banker and teller positions.
⦁	Regularly make calls and appointments with customers to follow up and verify new products or services are effectively utilized and understood.
⦁	Handle teller duties as needed, assisting customers, processing deposits, withdrawls and transfer transactions accurately. 
⦁	Regularly reached Gold and Platinum status based on individual and branch performance for customer service.

Personal Banker

Over fifteen years in customer service and sales, spanning financial, tech, construction and management, my strong communication skills, team oriented mentality, problem solving skills and ability to grasp new concepts allow me to perform at a high level.

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