Norton Healthcare

Working on the IS Server Ops team alongside Senior Systems Engineers to help in their Microsoft 365 Migration.

Microsoft Office 365 Administrator

• Provided consulting services for businesses on various software and hardware. This includes Microsoft 365, Password Management software such as 1Password 
• Configured security measures such as Multi-Factor Authentication was enabled on all accounts.

• Migrated data from on-premise to cloud platform such as Microsoft OneDrive.

Solutions Consultant

NuWave Communications, Inc

• Reports to VP of Service Assurance for special assignments specific to iPilot administration including documentation of iPilot itself as well as creating documentation for internal staff of processes and procedures. 
• iPilot Administrator assisted customers with anything from user access and permissions to triaging major issues in the software. This included working directly with their development team, database architects, network architects and Microsoft 365 architects when mission critical issues arose.

iPilot System Administrator

• Reported to Engineering Director of Microsoft Solutions for special projects and worked alongside Microsoft Solutions engineers and Senior Microsoft 365 Solution architects. 
• Microsoft Teams Administrator provided TEAMS assistance to internal staff as well as guidance to customers on Microsoft Teams Direct Routing configuration, and Microsoft Teams telephony administration. 
• EndPoint Manager Administrator Worked under Senior Microsoft Architects to manage, audit company devices, resolve any syncing issues with Endpoint manager. 
• iPilot Administrator assisted customers in utilizing iPilot, Nuwave Communication’s UCaaS software to manage their company’s and customer’s telephony systems on a telecom carrier level. Gave extensive walkthroughs/overview via Microsoft teams calls of using iPilot. 
• Microsoft Exchange Administrator assisted internal staff with issue concerning mailboxes.

Microsoft 365 Administrator

Thorntons LLC

• Reported to Director of IT for special projects and tasks. Worked directly with senior network engineer on tasks and projects
• Assisted Senior Network Engineer on high priority mission critical company-wide issues
• Microsoft Teams Global Administrator: Built environment for 300+ users at company, responsible for infrastructure changes 
• Azure AD Administration: Monitored user accounts in Azure AD making sure syncing was successful in hybrid cloud environment between on-premise Active Directory and Office 365
• Office 365 Administration: Created user accounts, configured user accounts and profiles
• Microsoft Exchange Administration: Created email distribution lists and shared mailboxes
• Active Directory Administration: Created user accounts, configured access groups, reset passwords and profile changes
• Trained users on Office 365 products to boost productivity and collaboration

Southern Glazer's Wine & Spirits

I was the Senior Desktop Technician for the State of Kentucky.
• Assisted Network, Storage,and System Teams on high priority mission critical statewide issues. 
• Coordinate with Cisco and Networking teams IP Phones, switches and routers.
• Managed Print and File Servers.
• Active Directory administration: configuring access groups,  password resets and profile changes.
• Install and monitor UPS battery backups.
• Maintained inventory through Microsoft Sharepoint and procurement through Ariba/CDW.
• Provided tier 2 support for  requirements.

Senior Desktop Support Technician

Louisville Geek

• Managed an average of 30 service tickets within ConnectWise Manage per week.
• Utilized Remote Management and Monitoring tools. 
• Diagnosed and repaired hardware in desktops, laptops and servers. 
• Provided data recovery services to restore data lost due to failing hardware. 
• Implemented Disaster Recovery solutions to avoid future data loss.
• Remediate issues caused by malware and trained users in phishing avoidance tactics.
• Hardware and Software procurement.
• Created detailed knowledge articles documenting vital support processes.

Managed Services Technician

Glennis Solutions

Company was acquired by Glennis Solutions. I worked for the former company, Vita-Stat LLC

• Proactively monitored client servers for connectivity problems. 
• Ran SQL scripts written by engineers for database maintenance.
• Performed QA Checks on servers and led initial troubleshooting efforts. 
• Assisted non-technical clients in troubleshooting network and hardware issues. 
• Remote Control tools such as: Remote Desktop, LogMeIn, TeamViewer. 
• Quickly and accurately identified issues within proprietary EMR software, AccuFlo while documenting troubleshooting steps and resolution in ConnectWise Manage.

Technical Support Specialist

Isopure Corp

• Built control units following rigorous QA standards Dialysis equipment.
• Worked with a team building and assembling FDA approved industrial grade water filtration systems. 
• Supervised a team to ensure we met or exceeded production metrics, while communicating with other teams to address issues with assembly.

Assistant Manager of Electronics

Kwik Service Electronics, Inc

• Diagnosed issues on various Apple products and performed repairs matching factory quality. 
• Procurement of supplies and maintained accurate hardware and parts inventories. 
• Repaired various brand name TVs.

Apple Technician

8+ years supporting Desktop environments with focus on Infrastructure support. Adept at working closely with customers to resolve issues quickly and efficiently. Experienced with a demonstrated history of working in the medical device industry. Skilled in Microsoft Office, Sales, Retail, Business Savvy, and Sales Management. Strong operations professional.

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