Arch Re Facultative

Underwriting Director

Economical Insurance

Commercial Underwriter

Travelers Canada

Account Executive, Commercial Insurance

Travelers

Personal Lines Underwriter

Complete CU Services

Internal Auditor

•	Issued commercial Garage, Fleet and Property policy renewals and endorsements in accordance with underwriting guidelines and authorities
•	Responsible for large premium accounts, including the ‘Centre of Excellence’ Commercial Auto portfolio (OPCF 21B Sand and Gravel and Long Haul Transportation policies)
•	Provided best-in-class multi-channel customer service to broker partners
•	Negotiated coverages and premiums with brokers
•	Provided systems and process training to peers and management
•	Member of quality review ‘Spot-Check’ team
•	Piloted business operation initiatives and reporting on their projected impact on service levels

Underwriting Assistant/Technician, Commercial Lines

York University - Centre for Feminist Research

•	Marketed and promoted CFR events, including conferences and presentations
•	Acquired new organizational partners to support CFR events, expanding organization outreach
•	Promoted of events around campus and Toronto with print media and newsletters 
•	Developed social media presence on Facebook promoting the CFR
•	Created and implemented budgets for visiting scholars

Graduate Assistant: Assitant Communications Coordinator

Commercial Property, Mid-Market.
 •	Processed and issued New Business, Renewals, Cancellations, Endorsements, and Certificates of Insurance
•	Provided Best in Class customer service to Broker partners

Underwriting Assistant, Commercial Lines

Carleton University

•	Organized, archived and maintained confidential department files
•	Produced reports for the executive comparing internal career advancement policies of Canadian universities
•	Reconciled bi-weekly and monthly internal accounts consisting of cash/credit transactions

Human Resources Administrative Assistant

Statistics Canada

•	Processed confidential citizen information relating to the Canada Census
•	Assisted Canadians with the completion of their 2011 Census forms via telephone interviews
•	Dealt with citizen inquiries and complaints, including de-escalating high stress situations 
•	Researched and answered public inquiries using the Statistics Canada FAQ database

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