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In 2 years of Product Management and Operations and 18 years in Retail Management, I have crafted hard and soft skills across a wide range of business specialties. I have worked closely with dozens of partners and colleagues from all manner of business and IT groups. I have collaborated with stakeholders from many different backgrounds to drive innovation and improve the colleague and customer experience. I have managed and trained teams teams of various sizes, and have experience working across departments and locations while achieving retail and operational excellence. I thrive in high stress situations and am motivated to continually grow and develop. I’m seeking new opportunities to further grow in Product Management, Retail Operations, Project Management, and overall Business Operations. Operations and Product Management: • Managed a diverse portfolio of 10+ products and applications through testing, research, development, and deployment phases • Created and implemented a 3-year project roadmap for total department modernization, involving 8 company departments and more than $10M in IT budget • Reduced telecom project IT spend by 80% by sourcing expense dollars from other funds • Spearheaded testing, research, design, and development of a promotional and pricing application, creating process enhancements to positively reallocate more than $5M in labor per year • Conducted market analysis for applications and products, adjusting project scope following target audience demand • Collaborated with Support and Operations teams to deploy a monitoring application to 60,000 company devices, improving processes and saving 25,000 hours in labor per year • Supported 9000+ stores and corporate teams with operational guidance and expertise • Mentored and developed 6 colleagues through daily tasks and long-term projects, including partnering with Customer Service team to revise 50+ Standard Operating Procedure documents and improve customer interactions Retail: • Rehabilitated 3 locations from bottom to top performers in less than 1 year • Ranked 2nd of 12 CVS stores in District from 2016-2018 and 3rd of 130 in Region from 2018-2019 in overall performance for sales, service, profitability, and community responsibility • 2019 CVS District Paragon winner for exceptional store performance and display of core values • 2014 REI Anderson Award nominee for upholding outstanding company values and stewardship
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